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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT / Technical Team Leader - **Company:** Xact Placements - **Location:** Basingstoke, UK - **Experience:** Expert - **Salary:** £40,000.0 - £55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Disaster Recovery, Multi-Factor Authentication, VMware ESX Servers, Hyper-V, Information Technology Operations, Virtual Private Networks (VPN), Windows Servers, Microsoft SharePoint, Software Engineering, Virtual Local Area Networks, Virtualization Technology, Wide Area Networks, Wireless Networks, Symantec, Microsoft InTune, Information Technology, Deployment Automation, Vcenter, Vmware - **Published:** June 3, 2026 - **Apply:** https://find.jobs/jobs-near-me/it-technical-team-leader-basingstoke-hampshire/2796272770-2/ ## About the Role * 5+ years' experience in a customer-facing IT role within an MSP environment * Proven experience managing IT operations, service delivery, or technical teams * Strong background in Microsoft 365, Azure, Windows Server, and Active Directory * Solid understanding of networking, security, and virtualisation technologies * Excellent communication skills and the ability to build confidence at all levels * Strong organisational skills with great attention to detail * Comfortable working under pressure and managing competing priorities Desirable Experience with: * Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot * VMware ESX, vCenter, and/or Hyper-V * Backup solutions and enterprise firewalls (Sophos XGS) * Email security platforms (Mimecast, Symantec) * LAN, WAN, VLAN, VPN, enterprise wireless, and MFA * Sophos, Egnyte, and Ubiquiti * IT certifications or formal technical qualifications * Strong documentation and reporting skills ## Description Our client is a well-established Managed Service Provider, CRM, and Software Development business, and they're looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where you'll oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You'll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service., Operational & Service Management * Take ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently met * Act as the senior escalation point for both operational and technical issues * Keep processes, documentation, and standards up to date and continuously improving * Oversee incident, problem, and change management * Ensure customer environments are stable, secure, and aligned with best practice Team Leadership & Development * Lead and support technical support and project teams * Coach, mentor, and develop team members * Clearly communicate company direction, team goals, and priorities * Identify skills gaps and support ongoing training and development Project & Change Delivery * Oversee the full lifecycle of IT projects-from planning through to delivery and handover * Ensure projects are delivered on time, within scope, and to the right technical standards * Provide technical oversight before, during, and after project delivery * Carry out site surveys and ensure accurate documentation is produced Customer & Stakeholder Management * Build strong, trusted relationships with key stakeholders * Act as a senior technical advisor, helping customers align IT with their wider business goals * Support Directors with pre-sales input and solution design * Ensure smooth handovers into support teams Technical Oversight * Maintain oversight across customer environments, including: * Windows Server and Active Directory * Cloud platforms (Azure, Microsoft 365) * Virtualisation (VMware, Hyper-V) * Networking, firewalls, and security solutions * Ensure best practice across backup, disaster recovery, security, and patching * Stay hands-on when needed, particularly for complex issues or critical incidents ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)