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# IT Help Desk Analyst

- **Company:** Triumph Consultants Limited
- **Location:** Coalville, UK (Remote available)
- **Salary:** £32,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Office, Windows Servers, Data Logging, Hardware Testing
- **Published:** May 14, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=06b3547bf61647af

## About the Role

Do you have a valid Driving License license?, Do you have experience in Windows?, You should be able to form part of an IT emergency standby/on call Rota (with remuneration being paid in accordance with the council's agreed policy)., * Experience in providing first line and second line support to IT users, ideally within a public sector or large complex organisation

 * Experience in Logging, monitoring and resolving service desk calls within agreed service levels
 * Knowledge, understanding and competent with the following software or technology products: o windows 10 or 11 o ms office and office 365 o desktop, laptop, tablet and other main ict components o supporting mobile devices and the security of those devices o knowledge of windows server 2012 and above.
 * Ability to install, configure and test hardware and software components
 * Ability to investigate and resolve problems in an analytical way
 * Able to work in an agile and flexible manner, including remote homeworking and office working on a rota basis.
 * Undertake routine operational tasks, including completing and monitoring data backups and restores.
 * Liaise with users, support services and third-party suppliers.
 * Able to be part of the IT emergency standby/on call Rota, (with remuneration being paid in accordance with the council's agreed policy)
 * Experienced in carrying out standard cleaning and routine maintenance procedures
 * Excellent communication skills
 * Excellent customer care skills
 * An understanding of an ITIL service management framework

## Description

Due to an internal promotion, we are seeking a IT Business Support Analyst to act as a first point of contact for the council's ICT support service, serving over 500 staff and Council Members across all areas of the Council., * Log, monitor and resolve service desk calls within agreed service levels

 * Provide first line and second line support to the council's user base
 * Install, configure and test hardware and software components.
 * Work in an agile and flexible manner, including remote homeworking and office working on a rota basis.
 * Undertake routine operational tasks, including completing and monitoring data backups and restores.
 * Liaise with users, support services and third-party suppliers.
 * Able to form part of an IT emergency standby/on call Rota, with remuneration being paid in accordance with the council's agreed policy
 * Carry out standard cleaning and routine maintenance procedures.
 * Work within an ITIL service management framework


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