> Markdown version of [/jobs/ext/75340-2nd-line-it-service-desk-engineer](https://www.wearedevelopers.com/jobs/ext/75340-2nd-line-it-service-desk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line IT Service Desk Engineer - **Company:** Bold IT - **Location:** Tamworth, UK - **Experience:** Experienced - **Salary:** £24,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Backup Devices, Command-Line Interface, Software as a Service, Cloud Computing, Cloud Computing Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Networking Hardware, Microsoft Office, Network Installation Services, Windows PowerShell, Security Software, Server Administration, Microsoft SharePoint, Virtualization Technology, Wireless Access Point, EndPointSecurity, Internet Protocol Telephony, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Deployment Automation, Network Support, Laptops, Fortinet, Veeam, Vmware - **Published:** May 15, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a8a40f9a53b4856a ## About the Role Do you have a valid Driving License license?, Do you have experience in Technical support?, Do you have a GCSE?, · 4 years minimum direct MSP experience. · System and Network Support: Confidently support, configure, and troubleshoot a wide range of IT systems and ensure optimal functionality, including leading advanced configurations. · Cabling Projects: Lead complex cabling projects, ensuring robust and high-quality network setups. · Hardware & Software Troubleshooting: Diagnose and resolve complex hardware issues with desktops, laptops, printers, and mobile devices (Android and iOS), performing advanced configurations. · Command-Line Tools: Proficiently use command-line tools for diagnostics, configuration, and advanced troubleshooting. · Server Administration: Manage and troubleshoot advanced on-premises server configurations, including Active Directory, DHCP, and DNS. · Microsoft Office 365 Administration: Provide expert-level administration and support for Office 365 services, including Exchange, Identity, Compliance, Security, Teams, SharePoint, and InTune/AutoPilot. · Cloud and Backup Solutions: Configure, manage, and troubleshoot Azure Compute, Networking, and Storage, as well as SaaS backup solutions like VEEAM, Barracuda, Datto SaaS 365 Protect, and Acronis Cyber Cloud., · Cabling: You must be proficient in CAT5e and CAT6 cabling, including crimping, termination, testing, troubleshooting, and adhering to industry standards for high-quality network installations., The candidate must possess a strong work ethic, be passionate about IT, and commit to self-directed learning to obtain industry qualifications. A high level of interpersonal skills and an ability to communicate effectively with our customers is vital to the role. Working independently with great attention to detail is also considered essential. Candidates must possess a current UK driving license and have access to their own vehicle., * GCSE or equivalent (required) Experience: * 2nd Line Support: 2 years (preferred) * MSP: 4 years (required) ## Description As a Second Line Engineer, you will handle support requests, troubleshoot complex IT issues, and contribute to the planning and development of infrastructure-level solutions. Your expertise will enable you to provide advanced technical support, and drive improvements in our IT systems. This role will work closely with the service delivery manager to assist them in providing high-quality support, both remotely and on-premises, when required., · Networking Equipment: Provide advanced configuration and support for switches, access points, and firewalls from vendors such as Palo Alto, Ubiquiti/UniFi, Cisco Meraki, HP Aruba, and Fortigate, including vendor collaboration for troubleshooting and improvements. · Telephony Systems: Administer and troubleshoot VoIP systems, such as CallSwitch, 3CX, Gamma and Microsoft Teams Phones, performing advanced configurations. · Security Solutions: Configure and support endpoint security solutions like Defender for Endpoint, as well as email and cybersecurity tools such as Mimecast and BreachSecure Now. · Scripting and Automation: Develop and utilize advanced PowerShell scripts for automation and troubleshooting, while mentoring the team in scripting practices. · Virtualization and Storage: Support and configure HyperV environments, NAS/SAN solutions, and VMware systems. · Uninterruptible Power Supply (UPS): Configure and support UPS systems to ensure continuity and reliability. · Email and Cloud Security: Configure, manage, and provide advanced support for email security solutions like Mimecast and Azure-based services. · Vendor Collaboration: Work directly with vendors to address escalated issues and implement system improvements. · Training and Mentorship: Share expertise by mentoring team members and providing training on best practices and complex systems management. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)