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# 1st Line Technical Support

- **Company:** Community integrated care
- **Location:** Widnes, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, HP Thin Clients, Microsoft Office, Networking Basics, Remote Service Software, Data Logging, Peripherals, User Administration, User Accounts
- **Published:** May 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c1c6941099430f6a

## About the Role

Do you have experience in Microsoft Outlook?, We're looking for a proactive, customer-focused IT professional who enjoys working as part of a collaborative team.
You'll ideally have:

 * Relevant 1st Line IT support experience, ideally in a multi-site environment
 * A technical certification or IT-related qualification
 * Strong working knowledge of Windows, Office 365 and basic networking
 * Experience using an IT Helpdesk system
 * Confidence supporting and troubleshooting PCs, printers and peripherals

It would be great if you also have experience with:

 * RDS or thin client environments
 * User management using Entra or Active Directory
 * Remote support tools and networked printing

## Description

As a 1st Line Technical Support Officer, you'll provide professional, responsive technical support to colleagues across Community Integrated Care. You'll diagnose and resolve IT issues across hardware, software and systems, ensuring disruption is kept to an absolute minimum and our teams can stay focused on delivering great care.

This is a varied, hands-on role where no two days are the same - from answering helpdesk calls and setting up new equipment, to supporting Office 365, Active Directory and line-of-business applications.
In this varied role, you will:

 * Acting as the first point of contact for all IT queries via phone, email and the IT Helpdesk
 * Troubleshooting and resolving hardware, software, networking and user access issues
 * Logging, updating and fully documenting all tickets on the IT Helpdesk system
 * Setting up and configuring new equipment, user accounts and profiles
 * Supporting users with Office 365, Windows, Outlook, Teams and telephony systems
 * Maintaining accurate asset records to support IT compliance and governance
 * Providing excellent customer service and clear technical guidance to colleagues
 * Escalating complex issues to 2nd Line Support or the IT Helpdesk Manager when required
 * Liaising with external support providers where issues cannot be resolved in-house
 * Supporting IT data reporting, highlighting trends, risks and potential issues


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