> Markdown version of [/jobs/ext/754054-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/754054-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Assa Abloy - **Location:** Willenhall, UK - **Contract:** Permanent contract - **Skills:** Microsoft Dynamics AX, Microsoft Office, Enterprise Software Applications, Information Technology, Data Management - **Published:** June 9, 2026 - **Apply:** https://www.totaljobs.com/job/application-support-analyst/assa-abloy-uk-job107498755 ## About the Role * Strong IT literacy with confidence using a range of systems. * Good knowledge of ERP systems and the Microsoft Office Suite. * Understanding of IT systems and infrastructure. * Experience using Microsoft Dynamics AX in an operational environment. * Strong Microsoft Dynamics AX knowledge (Preferred). * Understanding of ITIL processes (e.g. incident, problem, and request management). * Experience supporting change and release activities within a structured environment. ## Description We have an exciting opportunity for an Application Support Analyst , working as part of the Enterprise Applications team to provide diverse support across all business units. Working closely with all team members to build up a library of common work instructions for recurring tickets, managing problem investigation, administering the change request process and taking ownership for overall support levels within the team. You would also: * Take ownership for the support services for our managed applications across the team. * Help streamline and improve the support processes for the ERP system by working with key business stakeholders to implement efficient ways of working and create a catalogue of common tasks. * Help troubleshoot issues and support business users with training and hands on assistance. * Understand and support teams across our smaller sites and our national distribution centre to implement a help desk that works efficiently at different scales. * Administer the change request process to ensure all documentation is complete and milestones are adhered to. * Build and maintain strong relationships with key business users and stakeholders. * Respond, follow up, co-ordinate and solve issues using an enterprise helpdesk solution, meeting set SLA (Service Level Agreement) agreements. * Manage, prioritise, and communicate workload, risks, and project requirements effectively to ensure you meet business deadlines. * Work within the Enterprise Applications Team to collaborate on cross-functional activities and identify areas of improvement. * Create and maintain documentation for various business processes and projects ensuring that we have records of all work we undertake. * Create a suite of Master Data Management tasks that can be requested easily and implemented quickly across all areas of our systems. * Organise own workload with minimal supervision, delivering to agreed schedules and reporting progress. * Provide detailed analysis of system defects as and when required. * Support our business migrations on site in the hyper-care periods to introduce new businesses to our support structures. * Take responsibility for the setup of all key required requests, incidents, problems and change requests in our IT (Information Technology) Service Desk solution. * Create and update of high-quality key documentation; Process and User Guides, Project plans, Proposal documents. * Data Management and maintenance - ensuring we have easy to use processes for updating and managing data for all end users. * Monitoring & Reporting from our IT Service Management tools. ## Related Videos - [WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1309-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [Hacking MSSQL on Cloud. 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