> Markdown version of [/jobs/ext/754065-helpdesk-co-ordinator](https://www.wearedevelopers.com/jobs/ext/754065-helpdesk-co-ordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Co-Ordinator

- **Company:** InPost UK
- **Location:** Hemel Hempstead, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** JIRA, Issue Tracking Systems, Servicenow
- **Published:** June 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e1e5eb3174582eca

## About the Role

Do you have experience in Time management?, * Highly organised and process oriented

 * Proven ability to manage multiple priorities
 * Brilliant customer service skills and approach to issue resolution
 * Excellent written and verbal communication
 * Effective time management with high attention to detail
 * Great critical thinking and problem-solving skills
 * Ability to express initiative and take ownership of tasks

Experience using a ticketing system (e.g. JIRA, EAM, ServiceNow) to log, manage and allocate issues will be highly advantageous.

We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity - who want to do things differently. And do them brilliantly.

## Description

As a Help Desk Coordinator at InPost, you will raise and update tickets, prioritise issues and assist with queries from other departments to keep on top of locker maintenance requests. As part of a small, close knit team you will play an important role in helping us to reduce locker downtime to keep our customers delighted and parcels moving.

What you'll be doing:

 * Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system
 * Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams
 * Act as the primary contact for reported faults affecting our locker network
 * Build and maintain strong relationships with maintenance engineers and internal teams
 * Prepare and send out daily reports, including managing the planned downtime list
 * Promptly and effectively respond to queries from other departments and manage expectations
 * Verify issues by checking CCTV when necessary
 * Continuously update documentation throughout the day
 * Audit newly added lockers to the network for compliance and performance
 * Monitor and ensure the capacity of lockers to meet customer demands

️ Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)