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# CRM Analyst

- **Company:** Pets at Home Limited
- **Location:** Cheadle, UK
- **Experience:** Expert
- **Salary:** £45,000.0 - £55,000.0
- **Contract:** Permanent contract
- **Skills:** Big Data, Data Architecture, Power BI, Sql Optimization, Data Analytics
- **Published:** May 15, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb340339cc1930af66b5a96af379bc1807

## About the Role

* Advanced SQL and experience working with large-scale data warehouses
 * Proven end-to-end analytics project delivery, from requirements to measurable outcomes
 * Deep Business to Customer (B2C) CRM experience, especially in targeting, data design and customer journey analytics
 * A strong analytical mindset and the ability to translate data for non-technical audiences
 * Excellent prioritisation, stakeholder management and workload planning
 * Collaborative, supportive team player with mentoring or coaching experience
 * (Bonus) Exposure to Power BI, Salesforce Marketing Cloud or similar tools

## Description

Join us at Pets at Home and play a key role in shaping the data-driven strategies that help millions of pet owners give their pets the best life. As a Senior CRM Analyst, you'll be at the heart of our marketing decision-making, turning complex data into clear insight, driving smarter campaigns and influencing how we engage with our customers across our fast-growing Petcare ecosystem.
About the Role
This is a brilliant opportunity for someone who loves solving problems, partnering closely with Marketing teams and delivering measurable commercial impact through high-quality analytics.
The role offers hybrid working from our Support Office in Handforth, Cheshire.
Key responsibilities will include:

 * Leading CRM analytics best practice - storytelling, visualisation and actionable insights
 * Acting as the go-to expert for campaign measurement and CRM analytics methodologies
 * Partnering with Marketing to shape objectives, refine campaigns and ensure robust execution
 * Using customer and campaign data to influence marketing plans and CRM strategies
 * Promoting innovation across the team, sharing new tools, techniques and approaches
 * Increasing engagement and Return On Investment through data-driven recommendations


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