> Markdown version of [/jobs/ext/75530-it-engineer-level-2-support-desk-field](https://www.wearedevelopers.com/jobs/ext/75530-it-engineer-level-2-support-desk-field). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer (Level 2 - Support Desk & Field) - **Company:** ITCS - **Location:** Bridgend, UK (Remote available) - **Experience:** Experienced - **Salary:** £25,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Cloud Platform System, User Accounts - **Published:** May 17, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=41b1436df9c2449a ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, · Minimum 2 years' experience in an MSP or fast-paced IT support environment · Strong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD) · Experience supporting Windows 10/11, user/device management, and endpoint troubleshooting · Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs) · Experience with RMM tools and service desk/ticketing systems · Exposure to VoIP/telecoms systems and basic infrastructure troubleshooting · Strong communication skills with the ability to manage workload independently, * IT Support: 2 years (required) ## Description We're looking for a Level 2 Engineer to join our Support team at ITCS, based from our Bridgend Head Office. This is a hands-on technical role supporting a wide range of customers across Microsoft 365, cloud platforms, endpoints, networking, and telecoms environments. You'll work closely with both customers and internal teams to troubleshoot issues, deliver excellent support, and help maintain secure and reliable IT environments. The role is ideal for someone with MSP experience who enjoys problem solving, working across varied technologies, and developing their technical skills within a fast-paced and supportive team environment. At ITCS, progression is a major focus within our Support Department. You'll be given exposure to a wide range of technologies, supported through training and certifications, and encouraged to continue developing towards more senior technical and project-focused roles within the business., · Provide 2nd line remote support via the service desk across a wide customer base · Diagnose and resolve issues across Microsoft 365, endpoints, networks, and user environments · Support and maintain cloud systems, user accounts, and security policies · Assist with telecoms and VoIP-related support queries · Escalate complex issues to Level 3 engineers, collaborating through to resolution · Maintain clear documentation, accurate ticket updates, and contribute to the knowledge base Eligibility Criteria To be considered for this role, applicants must: * Be prepared to complete a DBS check as part of the induction process. * Be based in the UK and able to attend the local ITCS office associated with this role. * Have full right to work in the UK (we do not offer visa sponsorship). * Provide accurate and verifiable employment history. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)