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# IT Support Engineer & Field Engineer

- **Company:** TEKSERV
- **Location:** Peterhead, UK (Remote available)
- **Salary:** £27,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Cyber Security, Domain Name System (DNS), Microsoft Office, Windows Servers, Software Configuration Management, Windows Desktop, Computer Networking Systems, Network Server, Vmware
- **Published:** May 17, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a83986dcebfae86d

## About the Role

Do you have a valid Driving License license?, Do you have experience in Windows?, * A proactive mindset - addressing issues without being prompted

 * High attention to detail, both technically and administratively
 * A kind, friendly, and respectful approach when dealing with clients
 * Strong organisation skills, with the ability to plan ahead for tasks and projects
 * The initiative to carry out independent research and development to solve problems
 * The ability to work independently without supervision, as well as effectively as part of a team
 * Pride in their work - both in software configuration and practical installations
 * Clear, accurate, and thorough documentation and job notes
 * A motivated, professional attitude and a strong work ethic

Working Environment

You must be comfortable working in a variety of environments, including:

 * Offices
 * Warehouses
 * Food processing facilities
 * Heavy industry and industrial sites

## Description

We are looking for a motivated and proactive IT professional to join our MSP team. This role suits someone who doesn't wait to be asked - you'll act on what you see and hear, take ownership of issues, and consistently look for ways to improve systems and services., Your duties will include (but are not limited to):

 * Responding to support tickets via email and phone
 * Troubleshooting hardware and software issues on desktops, servers, and other devices
 * Attending scheduled and immediate client site callouts
 * Diagnosing and resolving network and wireless issues
 * Deploying new solutions in line with documented SOPs
 * Supporting and resolving issues within Microsoft 365 and other SaaS platforms
 * Troubleshooting and supporting security products
 * Taking a proactive approach to service desk alerts generated by applications, platforms, and devices
 * Liaising with third-party providers on behalf of clients
 * Supporting installations of new devices, systems, and infrastructure

Desirable Skills & Experience

The following skills and experience would be advantageous, although not essential:

 * Microsoft 365 (Office 365)
 * Windows Desktop & Windows Server operating systems
 * Cisco networking
 * Next-generation firewalls
 * Hosted telephony solutions
 * Cyber security principles and products
 * DNS and domain management
 * VMware

Additional Requirements

 * Full, clean UK driving licence
 * Willingness to travel to client sites as required


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