> Markdown version of [/jobs/ext/75580-help-desk-operations-executive](https://www.wearedevelopers.com/jobs/ext/75580-help-desk-operations-executive). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Operations Executive. - **Company:** ISG plc - **Location:** Dartford, UK - **Salary:** £24,420.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** LiveChat, Microsoft Office, Routing - **Published:** May 17, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a0c54aeab92408bb ## About the Role Do you have experience in Microsoft Office?, * Minimum 1 years' experience in a help desk, planning coordinator, or similar operational support role * Ability to work under pressure and to tight deadlines * Excellent organisation skills and attention to detail * Confident communication skills - written and verbal * Ability to manage your own time and use initiative * Flexible nature and strong work ethic * Good IT skills, including Office 365 and CRM/help desk system experience Desirable Skills, Knowledge and Experience * Operational or help desk background within cleaning, drainage, or facilities management sectors * Experience in logistics, transport, or fleet management * Experience in scheduling materials and resources * Good geographical knowledge and route planning experience Company Values Integrity, Humility, Accountability, Ambition. ## Description As a customer-centric company, we place honesty and dependability at the heart of our business operations. Our focus on care runs through the core of our business and is demonstrated by all our employees. The focus of this role is to support the Operations team by providing administration, help desk, and planning support, especially with the day-to-day management of service requests, technician coordination, and logistics., * Act as the primary point of contact for incoming help desk queries from customers, Cleaning Technicians, and drainage engineers. * Manage and prioritise service requests via phone, email, live chat, and CRM (Big Change), ensuring prompt and professional responses. * Schedule and dispatch jobs, coordinating diary management and technician allocation in consultation with the Operations Manager. * Monitor and update the job tracker and help desk ticketing systems to ensure all records are accurate and up to date. * Plan and communicate technician and fleet routes, focusing on efficiency and cost-effectiveness. * Manage the Operations Department inbox, completing actions as required and escalating urgent issues. * Assist in coordinating operational activities that impact business requirements, including stock, vehicles, technicians, and sub-contractors. * Issue post-job reports and Decontaminate Certificates, amending templates and ensuring timely circulation. * Communicate any changes in service delivery or job timelines to relevant parties. * Purchase materials and services required for job delivery in consultation with the Operations Manager. * Ensure the integrity of our internal database and help desk records to maintain a high level of accuracy on projects. * Provide guidance to Technicians and support staff regarding work schedules and strict timelines. * Carry out any other tasks as may be reasonably requested by the business to meet ongoing operational and customer needs. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)