> Markdown version of [/jobs/ext/757020-it-support-technician](https://www.wearedevelopers.com/jobs/ext/757020-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** National Fostering Group - **Location:** Bolton, UK (Remote available) - **Salary:** £27,612.0 - £30,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Application Configuration Access Protocols, File System Permissions, Microsoft Office, Networking Basics, Remote Infrastructure Management, Windows Desktop, Information Technology - **Published:** June 9, 2026 - **Apply:** https://findajob.dwp.gov.uk/details/18455561 ## About the Role This is a varied, fast-paced role offering excellent opportunities to develop your technical skills within a complex organisation. While previous experience is desirable, it's not essential-we provide full on-the-job training. Initially, the role will focus primarily on telephone-based support, using remote management tools such as ConnectWise Automate. Who We're Looking For We're looking for a motivated problem-solver who enjoys helping colleagues, delivering excellent customer service, and developing their technical skills. In return, we'll provide training in Active Directory, MDM, printers, telephony systems, file permissions and application configuration. Essential Strong customer service and communication skills Excellent attention to detail, with the ability to follow processes and take ownership of issues Well organised, with the ability to prioritise workloads and meet deadlines Proactive approach to problem-solving and service delivery Ability to diagnose hardware, software and operating system issues Able to work independently and collaboratively within a team Comfortable working with challenging customers and in a fast-paced environment Professional, friendly and adaptable, with a positive attitude and willingness to learn Desirable Familiarity with Microsoft Windows and Microsoft Office Awareness of ITIL principles Some experience troubleshooting Windows, Microsoft 365 or basic networking issues Basic understanding of IT hardware and software ## Description As an IT Support Technician, you will manage, investigate and resolve service desk incidents, problems and requests across the business. You'll provide technical support, deliver effective solutions, escalate issues when required, and help maintain IT services across our UK offices. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)