> Markdown version of [/jobs/ext/757118-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/757118-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Analyst

- **Company:** Restore Plc
- **Location:** Swinton, UK (Remote available)
- **Salary:** £25,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Databases, Network Troubleshooting, Microsoft Office, Microsoft SharePoint, Wi-Fi Technology, Indexer, Servicenow, User Accounts
- **Published:** June 4, 2026
- **Apply:** https://findajob.dwp.gov.uk/details/18434822

## About the Role

Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we'd love to hear from you!, Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations.
Support other Operation departments by completing data entry, scanning, storing and indexing tasks accurately.
Have basic computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks.
Carry out the core duties of the role safely and effectively, with reasonable adjustments where required
Manage workload and complete tasks within agreed timescales
Desirable Criteria:
Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed.
Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc.
Experience of using Office 365 within a support environment.
Strong knowledge of Active Directory and Exchange.
Experience with troubleshooting network issues like Wi-Fi disruptions.
Able to follow procedures and create clear, helpful documentation.
Excellent customer service and communication skills.
What We Can Offer You

## Description

As an IT Service Desk Analyst, you will be the main contact for all IT-related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems and log all customer interactions. You'll also escalate issues when necessary to make sure everything runs smoothly., Act as the first point of contact for all IT-related queries and issues.
Log and manage IT tickets, keeping customers informed.
Provide IT support for Microsoft-based environments, Office 365, and mobile devices.
Help set up and troubleshoot workstations and network issues.
Manage user accounts and mailboxes in Office 365 and Active Directory.
Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams.
Maintain the asset database and manage SharePoint for staff and customers.
Escalate unresolved issues to the appropriate team


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Optimizing Discovery: PostgreSQL's Role in Transforming GetYourGuide's Search](https://www.wearedevelopers.com/videos/1647-optimizing-discovery-postgresql-s-role-in-transforming-getyourguide-s-search)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Dynamic Entities in .NET: Building Low-Code Systems on Top of Entity Framework Core](https://www.wearedevelopers.com/videos/100218-dynamic-entities-in-net-building-low-code-systems-on-top-of-entity-framework-core)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)