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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - EV & Energy Solutions BE - **Company:** Smappee - **Location:** Harelbeke, Belgium - **Contract:** Permanent contract - **Skills:** Communications Protocols, Software Debugging, Issue Tracking Systems, Modbus, Message Queuing Telemetry Transport (MQTT), Break Fix - **Published:** June 3, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=da04c94cc3969203 ## About the Role Do you have experience in Technical support?, Do you have a Bachelor's degree?, * You have a degree/bachelor's degree in electrical engineering, electromechanics or equivalent through experience. * Experience in a technical support role (preferably 2nd line) is a big plus. * You have an affinity with electronic installations or possibly IT, networks, and can diagnose problems quickly. * You can handle time pressure well and set the right priorities when handling tickets. * You enjoy working in a team and with customers and are a real problem solver. * You have excellent communication skills in Dutch or French and English. * You have a "green" heart and believe in renewable energy. ## Description Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future., To strengthen our Customer Support team, we are looking for a Technical Service Desk Specialist. In this role, you will provide technical support to our B2B customers, consisting of certified installers and partners. You will become an essential point of contact within our organisation, working closely with various departments to take our products and services to the next level. What can you expect? * You will provide 2nd line support to installers and partners via a ticketing system, by telephone and by e-mail. * When Smappee installers encounter problems during the installation or configuration of our products, you will actively help to find solutions through hands-on troubleshooting and debugging. * You will support our installers and partners by answering technical questions and guiding them in solving problems experienced by their end customers. * You will get to know our hardware and software products thoroughly so that you can confidently advise and support our customers. * You will interpret and analyse communication protocols (e.g. Modbus, MQTT, OCPP, etc.) to identify the root cause of technical issues. * You will manage and follow up on RMA processes, ensuring smooth handling of returned products and close communication with relevant teams. * You will train and coach internal colleagues to strengthen their technical knowledge and ensure consistent service quality. * You will collect and analyse customer feedback to identify and address recurring issues.You will work closely with the R&D and Sales departments to enable product improvements and contribute to technical documentation. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [What I learned as a developer from accidents in space](https://www.wearedevelopers.com/videos/642-what-i-learned-as-a-developer-from-accidents-in-space) - [Breaking the Bug Cycle: TDD for the Win](https://www.wearedevelopers.com/videos/1037-breaking-the-bug-cycle-tdd-for-the-win) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)