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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Everience Benelux - **Location:** Gent, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Data Transmissions, IT Management, Network Connections, SAP (Applications), ServiceNow IT Service Management, Office365, Servicenow - **Published:** June 11, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=7e99da5195d81a86 ## About the Role Do you have experience in ServiceNow?, Minimum 3 years of experience * Troubleshooting and fault detection skills * Cabling knowledge (copper and fiber) * PC and laptop staging experience with CMDB updates * Hardware support experience with printers, scanners, Teams telephony, and network connectivity * Dutch language proficiency (must) * Experience with ServiceNow ticketing system * Knowledge of O365 & SAP support * Manufacturing/industrial plant experience ( is a big plus) ## Description We are looking for an IT Support Technician to assist with installing, repairing, and maintaining IT equipment and environmental services. You will work on-site regularly and provide Level 1 & Level 2 support to end-users., 1. Cabling & Patching * Connect devices to switches, routers, and other data communication equipment * Make and verify connections (copper and fiber) * The ports to be used and their locations will be specified by the company's engineers 2. Device Installation * Install new devices (PCs, laptops, printers) in the plant * Perform installation on desks, in racks, or other designated spaces * Complete cabling for all installed devices 3. Error Finding & Troubleshooting * Detect and diagnose device/cabling malfunctions * Perform basic tests and verify cabling * Basic fault detection is mandatory 4. PC & Laptop Staging * Set up new active devices (PCs or laptops) with the correct profile * Use credentials provided by the helpdesk for new users * Update CMDB (Configuration Management Database) after staging 5. Documentation * Maintain full documentation of used ports and patching (copper and fiber) * Keep documentation up-to-date and available on a shared drive * Log all modifications to the backbone cabling system 6. Proactive Actions * Monitor and report potential issues on regular on-site visits * Alert on: running out of patching cables, power cables, free rack space, temperature issues, water leaks, or any threat to IT functioning 7. IT Management & Support * Intervene on user workstations in relay of the Service Desk * Undertake escalation for networking-related matters from desktop engineers * Perform troubleshooting and hardware field replacement for plant users * Troubleshoot production issues and network/security problems * Work with principal vendors and customers to resolve issues within timelines * Provide user support if Service Desk cannot intervene remotely * Escalate to appropriate competence center when necessary * Manage local equipment, stock, and asset management 8. ServiceNow & Ticket Management * All support requests must be registered through ServiceNow environment * Log all communication and documentation in English & Dutch * Track and bill all ad-hoc questions through ServiceNow 9. User Support & Onboarding * Take note of Help Desk diagnosis and tests * Complete diagnosis according to established procedures (logic trees, scenarios, etc.) * Make changes to parts or necessary settings/configurations * Prepare and install workstations or software * Transport equipment to integration location and user's office * Complete documents ensuring traceability of preparations * Guide users on their first day to discover equipment and navigate the plant Support process ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Robots are coming into the wild! 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