> Markdown version of [/jobs/ext/763455-it-support](https://www.wearedevelopers.com/jobs/ext/763455-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support - **Company:** Ivy Tech Community College - **Location:** Columbus, IN, United States - **Contract:** Permanent contract - **Skills:** VoIP, Data Security, Network Security, Information Technology - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=04a60d4293a29bcc ## About the Role Do you have experience in Technical support via email?, * Must possess good customer service and organizational skills * Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person * Must be proficient with current hardware and software technology * Must be able to maintain professional relationships with peers and superiors * Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support * Must be dependable * Ability to stay calm in stressful situations * Ability to handle multiple competing priorities * Ability to create and maintain documentation * Must show initiative in all activities * Must be willing to seek and undertake additional training and/or earn industry standard certifications as needed * Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly * Must be willing to work nights and weekends as needed * Must be willing to travel as necessary * Experience in a higher education environment is desirable ## Description * Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times. * Process IT Helpdesk cases/incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within cases/incidents is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation. * Process IT Helpdesk cases/incidents to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP. * Utilize additional forms of communication, such as phone or face to face, as needed when processing IT Helpdesk cases/incidents in order to maintain excellent customer service. * Under the direction of the IT Director, develop troubleshooting guides and guidelines for resolving problems that will benefit others. * Provide assistance to the IT System Administrator or IT Network Administrator as assigned by the IT Director. * Participate in additional IT Support related projects as assigned by the IT Director. * Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime. * Provide input to IT Director on ways to improve operational efficiency, personal technical skills, and customer service skills of department. * Participate in one or more statewide teams as needed. * Share responsibility of physical and data security for lab equipment and software. Help identify network security vulnerabilities. * Assist in moving equipment as assigned. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned., * Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times. * Process IT Helpdesk cases/incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within cases/incidents is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation. * Process IT Helpdesk cases/incidents to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP. * Utilize additional forms of communication, such as phone or face to face, as needed when processing IT Helpdesk cases/incidents in order to maintain excellent customer service. * Under the direction of the IT Director, develop troubleshooting guides and guidelines for resolving problems that will benefit others. * Provide assistance to the IT System Administrator or IT Network Administrator as assigned by the IT Director. * Participate in additional IT Support related projects as assigned by the IT Director. * Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime. * Provide input to IT Director on ways to improve operational efficiency, personal technical skills, and customer service skills of department. * Participate in one or more statewide teams as needed. * Share responsibility of physical and data security for lab equipment and software. Help identify network security vulnerabilities. * Assist in moving equipment as assigned. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Blockchains: One Size doesn't Fit All](https://www.wearedevelopers.com/videos/409-blockchains-one-size-doesn-t-fit-all) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)