> Markdown version of [/jobs/ext/763696-platform-core-experience-strategic-portfolio-management-unified-communications](https://www.wearedevelopers.com/jobs/ext/763696-platform-core-experience-strategic-portfolio-management-unified-communications). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform & Core Experience Strategic Portfolio Management - Unified Communications - **Company:** Motorola Solutions, Inc. - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $108,800.0 - $217,600.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Computing Platforms, Big Data, Design of User Interfaces, Human-Computer Interaction, Mixpanel, Systems Integration, Usage Analysis, Datadog, Grafana, Amplitude Analytics, Front End Software Development, Restful APIs, Webhooks - **Published:** June 9, 2026 - **Apply:** https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Chicago-IL/Platform---Core-Experience-Strategic-Portfolio-Management---Unified-Communications_R64950 ## About the Role Communication: Exceptional written and oral communication skills, with the ability to translate complex technical concepts into compelling value propositions. Ability to "translate" between. Technical Fluency: Solid understanding of platform architecture, RESTful APIs, webhooks, and SDKs. You do not need to code, but you must be able to hold your own in technical discussions with engineering architects about platform capabilities and Developer Experience (DX). Data & Observability Skills: Deep proficiency with product analytics, telemetry, and observability tools (e.g., Pendo, Amplitude, Mixpanel, Datadog, or similar). Ability to define tracking schemas and extract actionable insights from large datasets. Systems Thinking: Demonstrated ability to think beyond a single feature, with a track record of driving unified experiences across a complex suite of products, underlying platforms, and integration ecosystems. Customer-Obsessed Mindset: Proven track record of leveraging user research and analytics to drive measurable improvements in product usability and customer satisfaction., * 4+ years of experience in Product Management, Customer Experience (CX), or UX Strategy with track record of leading complex, multi-stakeholder product initiatives. ## Description We are seeking a highly motivated Customer Experience Strategic Portfolio Manager to act as the central Product Owner for the end-to-end user journey across our entire Unified Communications (UC) portfolio. This is a highly strategic role that spans the user interface, our developer APIs, and the foundational platform software required to operate our product services. In this highly cross-functional role, you will be the connective tissue that ensures a consistent, unified, and seamless experience, regardless of which specific UC product a customer is using, or a developer is building on top of our platform. You will partner deeply with our dedicated User Research and UI/UX Design organization. You will define the strategic vision, aggregate business requirements, and champion the 'voice of the customer,' while collaborating with Design leadership to execute a cohesive portfolio-wide experience." You will map customer journeys, analyze user feedback, and translate CX insights into actionable product requirements. If you are passionate about reducing friction in enterprise communications and driving product-led growth through exceptional user experiences, this is the role for you. This role reports directly to the Unified Communication Director of Strategic Portfolio Management, Portfolio-Wide Consistency: Act as the primary Product Owner for cross-portfolio experience initiatives. Ensure visual, functional, and architectural consistency across all UC products (voice, video, messaging) so they feel like one unified platform rather than disjointed tools. Platform Operations & API Experience: Treat the underlying platform software operating our services and our APIs as critical customer touchpoints. Partner with engineering to ensure internal services, SDKs, and developer portals are scalable, intuitive, and seamlessly support our frontend products. . Feature Observability & Telemetry: Embed data tracking and observability into the DNA of every product launch. Define clear telemetry requirements during the build phase so we have granular visibility into how users interact with features post-launch. Ecosystem Integrations: Champion the user journey for out-of-the-box integrations. Ensure a frictionless onboarding and usage experience when connecting our UC platform to external third-party tools. Cross-Organizational Partnership: Work hand-in-hand with a centralized UI/UX Design and User Research team. You will define the product strategy, prioritize the experience backlog, and provide business context (the "what" and "why"), while trusting and enabling the design team to deliver optimal user interfaces (the "how"). Requirement Translation: Synthesize complex business needs, technical constraints, and customer feedback into clear experience requirements and user stories that the Research and Design teams can act upon. Alignment & Governance: Establish regular alignment cadences with UX/UI and Engineering leaders to review prototypes, ensure adherence to portfolio-wide design systems, and resolve priority conflicts across different product lines. Admin, User, and Developer Personas: Balance the diverse needs of enterprise IT administrators (security, analytics, deployment), everyday employees (intuitive interfaces, reliable collaboration), and developers (extensibility, clear documentation). Master the Message: Partner with Product Marketing to ensure effective, consistent, and cohesive messaging for our product capabilities, and ensure the delivery of high-quality product collateral to explain them. ## Related Videos - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) ## Related Articles - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [What is product discovery and why do developers need it?](https://www.wearedevelopers.com/magazine/517-what-is-product-discovery-and-why-do-developers-need-it) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The CAMARA Project: How Telcos Collaborating Improves Developer Experience](https://www.wearedevelopers.com/magazine/671-the-camara-project-how-telcos-collaborating-improves-developer-experience) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)