> Markdown version of [/jobs/ext/764384-senior-platform-architect](https://www.wearedevelopers.com/jobs/ext/764384-senior-platform-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Platform Architect - **Company:** ServiceNow - **Location:** Amsterdam, Netherlands - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Systems Integration, Application Enhancement Tool, Technical Debt, Core Data, Data Analytics, Servicenow - **Published:** June 3, 2026 - **Apply:** https://dejobs.org/x/x/546DAE89A3A34C1798AE7E1B9FDD2D2E/job/ ## About the Role * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry. * 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience * Management consulting experience * Success driving complex issues through analysis and resolution * Industry domain expertise * Large program experience leading architecture and design * Enterprise architecture experience * Cloud application technology experience * Right to work in country ## Description The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. * You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. * Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. * Provide a variety of architectural knowledge across multiple workflows. * Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. * Translate goals to outcomes into a customer roadmap. * Translate business information and technical requirements into an architectural blueprint to achieve complex goals. * Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. * Manage technical governance, and a delivery operating model and governance. * Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. * Support the sales effort by scoping and estimating the engagement and change orders. * Be an active contributor of leading practices and expertise related to the ServiceNow platform., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. ## Related Videos - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [AI-Augmented DevOps with Platform Engineering](https://www.wearedevelopers.com/videos/1614-ai-augmented-devops-with-platform-engineering) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it)