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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Engineer Third Level Support - **Company:** Siemens AG - **Location:** Forchheim, Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Software Debugging, Dicom, EHealth, Software Engineering, Information Technology, Health Level Seven International - **Published:** May 13, 2026 - **Apply:** https://jobs.siemens.com/en_US/externaljobs/JobDetail/506143 ## About the Role This position is full-time or part-time with a minimum of 30h/week., * You hold a master's degree in a technical field. * You bring several years of experience in software development projects; ideally, you have already worked as a Developer, Architect, or System Engineer in agile project environments with international, distributed teams. * You possess strong debugging and tool experience, particularly in log file analysis, performance tracing, and network analysis, enabling you to identify and resolve problems efficiently. * You impress with your solid expertise in collaborating with different departments, customers, suppliers, and technical partners and you have successfully managed complex communication processes in the past. * You demonstrate knowledge of the medical domain and medical standards such as DICOM or HL7. * Ideally, you already have experience within the Siemens Healthineers environment and are familiar with the relevant regulatory frameworks. * You demonstrate a strong affinity for digital technologies, especially AI-supported tools and workflows., * You are comfortable working in an international environment and have fluent English skills; German skills are an advantage. * You communicate technical content clearly and appropriately for the audience, align effectively with stakeholders at various levels, and support technical solutions through structured, transparent communication. * You plan and prioritize tasks strategically and develop solutions that are effective both in the short term and sustainable in the long term. * You identify needs for action at an early stage, contribute your own ideas, and take responsibility for improving processes and solutions. * Even in complex or time-critical situations, you make well-reasoned decisions and stand by them. * You represent positions objectively and assertively, mediate conflicts constructively, and implement necessary measures with focus and clarity. * You quickly grasp complex technical contexts, analyze root causes precisely, and derive reliable solution approaches. * You collaborate constructively with colleagues across different areas, share knowledge actively, and contribute to a positive and supportive team culture. ## Description * As a System Engineer (f/m/d) in Third Level Support for our Syngo product, you analyze and resolve issues reported by our globally distributed customers. * You play a key role in de-escalating critical customer situations. * Based on your experience with our installed base, you evaluate and resolve customer complaints as part of our R&D organization. * You independently advise our product development teams. * You create guidelines for efficient software debugging and actively share this knowledge within the organization. * As a trusted expert, you collaborate closely with Product Management to drive the continuous improvement of our products. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)