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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cisco Certified Network Associate - **Company:** CareerCircle - **Location:** Morrisville, NC, United States (Remote available) - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Application Lifecycle Management, Catalyst (Software), Software as a Service, Cloud Computing, CompTIA Network+, Decision Support Systems, Information Technology Operations, Networking Hardware, Network Security, Network Administration, Software Vulnerability Management, Wide Area Networks, Cisco WebEx, Data Import/Export, BI Launch Pad (Software), Application Enhancement Tool, Information Technology, Cloud Migration, Virtual Agents, Cisco - **Published:** June 17, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/morrisville/61a43285-824d-48f3-b105-52dfaf6ff7e9 ## About the Role Teaching Dashboard Hardening Visionary Leadership Management Governance Innovation Resilience Scalability Cisco WebEx Cisco Meraki Communication Sales Support Case Management Problem Solving Cloud Migration Customer Service Customer Support CompTIA Network+ Network Security Cisco Intersight Technical Support IT Infrastructure Account Management Influencing Skills Product Management Business Valuation Data Import/Export Networking Hardware Inventory Management Lifecycle Management Technical Assistance Product Demonstration Operational Reporting Case Management Tools Artificial Intelligence Technical Documentation Vulnerability Management Engineering Design Process Data-Driven Decision Making Customer Success Management Software As A Service (SaaS) Influencing Without Authority Continuous Improvement Process Customer Experience Management Customer Relationship Management Application Lifecycle Management, * Minimum 3+ years of experience in customer success, technical account management, or a customer-facing technical enablement role, ideally within a services or delivery environment. * Demonstrated ability to navigate, present, and explain SaaS platforms to diverse audiences, including both technical and non-technical stakeholders. * Experience working with technical documentation and the ability to translate complex technical concepts into clear, actionable guidance. * Strong understanding of IT infrastructure concepts, including network hardware and software lifecycle management, asset inventory, security vulnerabilities, and support contracts. * Proficiency with case management tools, CRM platforms, and customer health tracking systems to manage and monitor a large portfolio of accounts. * Excellent verbal and written communication skills, with the ability to articulate complex technical capabilities in terms of tangible business value. * Proven ability to independently manage a large book of scale accounts with minimal supervision, using data-driven approaches to prioritize outreach and activities. * Customer service-oriented mindset with strong problem-solving skills and a focus on delivering positive customer outcomes., * Experience with AI-powered IT operations, network management, or lifecycle management platforms such as Cisco IQ, CX Cloud, or similar solutions. * Familiarity with enterprise networking platforms or comparable networking and security solutions. * Understanding of network security concepts, including vulnerability management, security hardening benchmarks, and configuration best practices. * Familiarity with a technical support ecosystem, including technical assistance centers and support case management tools. * Background working with AI-powered tools and the ability to coach customers on effective AI usage, prompt design, and interpretation of AI-generated results. * Relevant industry certifications such as CCNA, ITIL, CompTIA Network+, or equivalent are a plus. * Experience working in a high-velocity, scaled customer success environment supporting 100+ accounts simultaneously. * Ability to collaborate effectively with cross-functional teams, including Sales, Support, and Product Management, to drive customer success and product adoption., Morrisville, NC*Remote Planning Teaching Dashboard Hardening Visionary Leadership Management Governance Innovation Resilience Scalability Cisco WebEx Cisco Meraki Communication Sales Support Case Management Problem Solving Cloud Migration Customer Service Customer Support CompTIA Network+ Network Security Cisco Intersight Technical Support IT Infrastructure Account Management Influencing Skills Product Management Business Valuation Data Import/Export Networking Hardware Inventory Management Lifecycle Management Technical Assistance Product Demonstration Operational Reporting Case Management Tools Artificial Intelligence Technical Documentation Vulnerability Management Engineering Design Process Data-Driven Decision Making Customer Success Management Software As A Service (SaaS) Influencing Without Authority Continuous Improvement Process Customer Experience Management Customer Relationship Management Application Lifecycle Management ## Description This role focuses on helping customers, partners, and internal stakeholders realize the full value of an AI-powered, unified customer experience platform that supports the entire lifecycle from planning and design through implementation, onboarding, optimization, and transformation. As a Customer Success Specialist, you will guide customers through onboarding, drive adoption of multiple platform applications and AI capabilities, and manage a high-velocity portfolio of accounts to accelerate time to value, improve resiliency, and deliver a simple, seamless digital experience., * Guide customers through end-to-end platform onboarding, including account creation, CX Cloud migration where applicable, data connector setup for tools such as Catalyst Center, Intersight, Meraki, SD-WAN, and Webex Control Hub, and deployment of the platform link component. * Ensure customers can effectively use the Launchpad, manage users, link service contracts, and configure resource and user groups to align with their organizational structure. * Deliver live walkthroughs, product demonstrations, and enablement sessions covering all platform applications, including Assets, Assessments, Support, and the AI Assistant, tailored to different customer segments and use cases. * Help customers understand and maximize their Support Tier capabilities, including Basic, Standard, and Signature tiers, and ensure they are leveraging the appropriate features and services. * Act as a subject matter expert in lifecycle management by guiding customers through Last Day of Support (LDoS) planning, PSIRT and security vulnerability exposure management, and the nuances of contracts and service coverage. * Enable customers on the Assets Application by supporting inventory management, asset tagging, LDoS planning, and criticality insights to help them manage their infrastructure lifecycle. * Drive adoption of the Assessments Application by helping customers use Security Advisories, security hardening assessments, configuration assessments, and Field Notices to improve their security posture and operational resilience. * Promote adoption of the AI Assistant by teaching users how to craft effective prompts, generate AI-powered reports, leverage contextual case troubleshooting, and integrate AI insights into their workflows. * Coach power users to customize dashboards, create and manage saved filters, and configure data exports to align with their operational reporting and governance needs. * Manage a high-velocity portfolio of customers, prioritizing outreach and enablement touchpoints based on data to drive platform adoption and customer success outcomes. * Track onboarding progress, feature adoption rates, and customer health metrics, and use these insights to proactively address risks and identify opportunities for deeper engagement. * Collaborate closely with internal stakeholders, including Sales, Support, and Product Management, to share customer feedback, remove adoption blockers, and influence product and process improvements. * Contribute to the creation and refinement of enablement assets, such as quick-start guides, best-practice playbooks, and training materials, to support scalable customer education. * Maintain a customer service-oriented mindset, ensuring that customer interactions are responsive, professional, and focused on delivering clear business value from the platform. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [AI in Leadership: How Technology is Reshaping Executive Roles](https://www.wearedevelopers.com/videos/1705-ai-in-leadership-how-technology-is-reshaping-executive-roles) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Got AI ideas but no money? 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