> Markdown version of [/jobs/ext/78144-infrastructure-amp-it-service-desk-manager](https://www.wearedevelopers.com/jobs/ext/78144-infrastructure-amp-it-service-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Infrastructure & IT Service Desk Manager

- **Company:** NFP People Limited
- **Location:** Birmingham, UK (Remote available)
- **Salary:** £45,100.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Cyber Security, Microsoft Office, Microsoft Software, Computer Network Technologies, Cybercrime
- **Published:** May 17, 2026
- **Apply:** https://find.jobs/jobs-near-me/infrastructure-amp-it-service-desk-manager-birmingham/2773447458-2/

## About the Role

Do you have experience of working in a technology management role, We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams.

The role will require:

 * Strong knowledge of Microsoft technologies, including Office 365
 * Good awareness of technology security and cyber threats
 * Demonstrable significant experience with cloud platforms (Azure/AWS)
 * Broad understanding of server and end-user environments
 * Solid networking knowledge
 * Experience managing service desks, processes, and user experience

## Description

We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation., Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation's infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users., The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Fighting the Next Wave of Cybercrime](https://www.wearedevelopers.com/videos/100331-fighting-the-next-wave-of-cybercrime)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)