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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior ICT Engineer - Service Desk - **Company:** South Gloucestershire Council - **Location:** Yate, UK (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Virtualization, Microsoft Azure, VoIP, Business Software, Imaging Technology, System Center Configuration Manager, Enterprise Software Applications, Microsoft InTune - **Published:** May 17, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=135ed6c956db02fb ## About the Role Do you have experience in VoIP?, * It is essential you hold a degree in a computer related field, or have demonstrable ICT technical experience, and/or a relevant vendor technical qualification suitable for working in a complex environment. * You will have experience across key ICT disciplines, including Incident Management, Event Management and Problem Management, along with experience of progressing work activities within professional guidelines and policies. * We require you to have a good working knowledge of Microsoft M365 suite, SCCM, Intune, Azure, application virtualization using RDS and AVD, and Microsoft imaging technology. Experience of IP telephony being highly beneficial. * You will have a strong awareness of issues affecting service delivery, alongside solid experience and knowledge of both standard and non-standard software packages. * You will have experience of motivating and supporting a team, to acheieve organisational objectives and successful technical outcomes. * Given the nature of the role, you will have excellent communication skills, with the ability to explain technical information clearly to non-technical audiences, both verbally and in writing. ## Description As a Senior ICT Engineer you will ensure critical business applications remain reliable, secure and high-performing, helping colleagues deliver essential services to customers. Using your technical expertise, you will monitor systems, resolve issues and support continuous improvement, working across teams and projects to strengthen ICT services, whilst playing a key role in developing others through mentoring and hands-on support. Your contribution will help drive innovation, maintain high standards and ensure the organisation remains resilient and responsive, while supporting the implementation of future solutions that add value within the business. What you will be doing: * It will be your responsibility to provide technical advice, support and training to colleagues, ensuring performance objectives are met, colleagues are supported and work is delivered efficiently. * You will develop innovative solutions to technical challenges, identifying and successfully implementing effective strategies in line with service standards and codes of practice. * Using your experience and knowledge, you will contribute to the development, implementation and monitoring of policies and procedures, ensuring they remain accurate, relevant and up to date. * You will interpret the latest legislation, regulations and codes of practice, ensuring they are applied consistently. * It will be key for you to provide expert advice to customers and partners on complex issues, establishing and maintaining effective customer relationships. * You will prepare and present clear, accurate reports, highlighting key issues and implications, to support informed decision-making. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)