> Markdown version of [/jobs/ext/78343-business-systems-functional-consultants-2-roles-crm-erp](https://www.wearedevelopers.com/jobs/ext/78343-business-systems-functional-consultants-2-roles-crm-erp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Systems Functional Consultants (2 Roles - CRM & ERP) - **Company:** Ordnance Survey - **Location:** Southampton, UK - **Salary:** £59,015.0 - £68,850.0 - **Contract:** Permanent contract - **Skills:** Business Systems, Microsoft Dynamics, Microsoft Dynamics 365 Finance & Operations - **Published:** May 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=91e838a333783b4c ## About the Role Do you have experience in Sales?, * Experience working with Customer Relationship Management / Customer Engagement platforms * Strong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys) Finance - Essential * Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting) * Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules ## Description These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations. Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS. The Opportunity We are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365. Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed across OS. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities. These roles sit within our Business Systems Centre of Excellence, influencing not just what we deliver, but how we deliver it - strengthening standards, governance and ways of working across the organisation. This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise. Specialisms Functional Consultant - Sales & Customer (CRM) You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities. Functional Consultant - Finance (ERP) You will provide domain expertise across Finance processes within Dynamics 365 Finance & Operations (D365 F&O). You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities. What you'll be responsible for Across both roles, you will: * Provide functional leadership and act as a trusted advisor to business stakeholders * Lead functional work packages from design through to business adoption * Translate business needs into clear functional designs and solution options * Take a holistic view across processes and domains to identify dependencies and improvements * Support prioritisation and decision-making through commercial awareness * Build strong relationships across service leads, delivery teams, users and partners * Drive continuous improvement across processes and system usage * Facilitate workshops and communicate effectively with a range of audiences * Coach and mentor analysts and junior consultants to build team capability ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [One Pipeline, Three Regulator - SBOM Compliance for the Developer](https://www.wearedevelopers.com/videos/100169-one-pipeline-three-regulator-sbom-compliance-for-the-developer) - [RAG like a hero with Docling](https://www.wearedevelopers.com/videos/1602-rag-like-a-hero-with-docling) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [Robots are coming into the wild! 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