> Markdown version of [/jobs/ext/786668-servicenow-product-owner](https://www.wearedevelopers.com/jobs/ext/786668-servicenow-product-owner). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Product Owner - **Company:** Reveille Technologies - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Configuration Management Databases, Cyber Security, Data Governance, Monitoring of Systems, Information Technology Operations, Scrum Methodology, Systems Integration, Value Engineering, Google Cloud, ServiceNow IT Service Management, Mttr, Data Strategy, ServiceNow HR Service Delivery, ArcSight Event Correlation, Splunk, Dynatrace, Servicenow - **Published:** June 4, 2026 - **Apply:** https://www.dice.com/job-detail/ca3cff2b-de99-40d4-8168-21bedaacba7d ## About the Role ServiceNow experience (ITOM, CMDB). Product Owner/Product Management experience. Strong expertise in ITOM modules (Discovery, Service Mapping, Event Mgmt). Hands-on knowledge of CMDB, CSDM (4.x/5.x), and integrations. Experience with cloud platforms (AWS/Azure/Google Cloud Platform) and monitoring tools (Dynatrace, Splunk, etc.). Exposure to ITAM (HAM/SAM) preferred (3+ years ideal). Strong Agile/SAFe delivery experience. Excellent stakeholder management and communication skills. Strong analytical and problem-solving mindset. Preferred Qualifications Experience with AI/ML in IT operations (AIOps, predictive analytics). ITIL and digital transformation experience. Exposure to additional ServiceNow modules (GRC, SecOps, HRSD). Experience in large-scale enterprise transformation programs. ## Description We are looking for a ServiceNow Product Owner to lead the strategy, roadmap, and delivery of ITOM, CMDB, and ITAM capabilities. This role will drive enterprise visibility, service mapping, event correlation, and AI-driven operations while ensuring high-quality CMDB data and seamless asset lifecycle management (HAM/SAM). The Product Owner will act as the single point of accountability, aligning business and engineering teams to deliver measurable outcomes., Product Strategy & Roadmap Define and execute a multi-year roadmap for ITOM (Discovery, Service Mapping, Event Mgmt), CMDB, and ITAM (HAM/SAM). Align solutions with CSDM 5.x standards and enterprise data strategy. Drive transition from project-based to product-based delivery. Integrate CMDB with ITAM for unified asset and configuration visibility. Agile Delivery & Backlog Own and prioritize product backlog using value-driven approach. Lead Agile ceremonies (Sprint Planning, Reviews, Retrospectives). Translate business needs into user stories with clear acceptance criteria. Identify risks and ensure timely, high-quality delivery. CMDB & Data Governance Establish CMDB ownership, certification, and governance models. Ensure data accuracy, completeness, and compliance KPIs. Maintain CI lifecycle, relationships, and reconciliation rules. Align CMDB with CSDM for reliable service impact analysis. AI & AIOps Drive AI use cases for predictive operations and automation. Enable tools like Now Assist, event correlation, and virtual agents. Track KPIs such as MTTR reduction and automation gains. Ensure continuous improvement and adoption of AI models. Stakeholder & Value Management Engage stakeholders across Architecture, Security, and Finance. Drive product governance and roadmap alignment. Act as escalation point for product decisions. Track KPIs including operational efficiency, cost optimization, and compliance. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) - [It's Not Vibe Coding If You Know What You're Doing](https://www.wearedevelopers.com/videos/100119-it-s-not-vibe-coding-if-you-know-what-you-re-doing) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)