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# Deskside Support Engineer

- **Company:** Investec
- **Location:** Liverpool, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Agile Methodology, Networking Basics, Azure Active Directory, Microsoft InTune
- **Published:** June 5, 2026
- **Apply:** https://careers.investec.co.uk/jobs/vacancy/junior-deskside-support-engineer-liverpool-13532-liverpool/13550/description/

## About the Role

* Interest in building a career in IT end user support, and ideally some experience in a corporate role.
 * Strong troubleshooting and problem-solving skills
 * Proficient in Windows and Microsoft 365; excellent customer service and communication
 * Experience with ITSM platforms
 * Ability to manage multiple tasks, prioritise effectively, and work well in a team
 * Customer-focused and communicative with a positive, can-do attitude
 * Calm under pressure, detail-oriented, reliable, and collaborative
 * Eagerness to learn and grow within the organisation
*

Nice-to-have (desirable)

 * Experience in financial services or corporate environments
 * Exposure to Microsoft Intune/endpoint management; basic networking knowledge
 * ITIL Foundation or willingness to pursue; MS fundamentals (MS-900/AZ-900)

## Description

Join Investec's end user support team and help deliver stable, secure, and seamless technology experiences to colleagues. The Junior Desktop Support Engineer plays a critical role in delivering a premium, high-touch digital workplace experience to Investec colleagues.
This role combines white-glove support excellence with engineering-led automation, proactive endpoint management, and continuous improvement of Investec's Modern Workplace environment.
Operating within a financial services environment, the role supports a performance-driven user base requiring stability, responsiveness, security, and seamless technology experiences.

What you'll be doing

 * Deliver professional on-site and remote IT support to Investec colleagues; resolve day-to-day technical issues with a friendly, customer-first approach
 * Manage incidents and service requests via the ITSM platform, working to SLAs and escalating when needed
 * Support Windows 11 and macOS devices, hardware provisioning, and lifecycle management including repairs and returns
 * Assist with meeting room AV/VC systems, printing, connectivity, and desk moves
 * Contribute to Modern Workplace initiatives (Intune/Endpoint Manager, Azure AD Entra ID) and remote support tooling
 * Maintain accurate documentation, participate in continuous improvement, and help onboard new starters


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