> Markdown version of [/jobs/ext/793795-operations-director-digital-and-it-operations](https://www.wearedevelopers.com/jobs/ext/793795-operations-director-digital-and-it-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Director - Digital and IT Operations - **Company:** Notting Hill - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Disaster Recovery, Information Technology Operations, Information Technology - **Published:** June 14, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=6c7aca83dfd512ed ## About the Role Do you have experience in Leadership?, We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: * Significant senior leadership experience with organisation-wide accountability for Digital and IT Operations within a large, complex and regulated environment. * Proven track record of leading enterprise-scale service operations, service recovery and operational resilience. * Deep understanding of IT Service Management (ITSM), operational risk, resilience and assurance frameworks. * Experience leading large multidisciplinary teams through multiple layers of management. * Strong commercial acumen with experience managing strategic suppliers and outsourced service providers. * Demonstrable experience balancing operational performance, cost, risk and customer outcomes. * Excellent stakeholder management skills with the ability to influence at Executive and Board level. * Advanced digital and technology literacy across infrastructure, platforms, workplace technology and service delivery. * Strong analytical and decision-making skills, particularly in complex and high-pressure environments. * A recognised senior leadership qualification, management qualification or equivalent senior-level leadership experience. * Professional qualification or significant experience in service management, operational risk, resilience, assurance or related disciplines. ## Description As the Operations Director - Digital & IT Operations, you will be the single accountable executive responsible for the safe, reliable and continuously improving operation of all live digital and IT services across Notting Hill Genesis. You will ensure that our technology services are trusted by staff and residents, delivering stability, resilience and performance across a complex operational environment. Reporting into the Chief Information Officer (or equivalent executive lead), you will lead enterprise-wide digital operations, ensuring our platforms, infrastructure, workplace technology and service management functions operate effectively and support NHG's strategic ambitions. You will be responsible for embedding operational excellence, reducing service disruption, strengthening resilience, improving user experience and ensuring operational risks are proactively managed and escalated. As a key member of the Digital leadership team, you will provide assurance to the Executive Team and Board that digital services remain secure, dependable and capable of supporting residents and colleagues every day. How you'll do it * Lead organisation-wide digital and IT service operations, ensuring services are delivered safely, reliably and in line with regulatory and consumer expectations. * Embed and maintain enterprise-scale ITIL-aligned service management practices, ensuring clear ownership, accountability and governance. * Drive operational performance across infrastructure, cloud platforms, applications, workplace technology and end-user services. * Develop and maintain enterprise resilience and disaster recovery capabilities, ensuring plans are tested, effective and continuously improved. * Establish clear operational risk tolerances and escalation frameworks, ensuring risks are surfaced and addressed appropriately. * Deliver executive-level assurance through operational reporting, service insights and trend analysis. * Lead continuous improvement initiatives that reduce service failures, remove workarounds and improve productivity. * Ensure staff and resident experiences influence operational priorities and service enhancements. * Drive supplier performance and value for money, ensuring third parties deliver against agreed outcomes and service levels. * Balance performance, resilience, regulatory requirements and financial considerations when making strategic operational decisions. * Foster a high-performing culture that promotes accountability, collaboration and continuous learning., If you are successful and are offered this role with us, this offer will be subject to a number of pre-employment checks, including checks of your public online presence and public social media profiles. If you have any questions about what this will involve, please speak to a member of the HR Team. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [What 2025 Taught Us: A Year-End Special with Hung Lee](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee) - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Average Salary in London](https://www.wearedevelopers.com/magazine/280-average-salary-in-london) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)