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# Epic Analyst II

- **Company:** DaVita Inc.
- **Location:** Houston, TX, United States (Remote available)
- **Salary:** $70,000.0 - $106,000.0
- **Contract:** Permanent contract
- **Skills:** Asana, Epic ECSA, Servicenow
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=115224e31897756f

## About the Role

Do you have experience in User training (technical support)?

## Description

An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment., In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in "Other Duties as Assigned" which must remain on all Job Descriptions.

% OF TIME

1.

Incident and request resolution

 * Monitor ServiceNow for incidents and requests assigned to team

 * Follow-up with requesters as needed for additional information

 * Update status and document notes and resolution

 * Manage team-owned workqueues and error logs

 * Some on-call responsibilities for urgent issues

 * Management of workqueues and error queues

 * Documenting and migrating build

30%

2.

Implementation support

 * Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation

 * Support users and training team with build fixes and responding to questions about workflow design

 * Implementation support for new practices and new modules

 * Documenting and migrating build

 * Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows

 * Engaging with third parties to define, build, test, and troubleshoot integrated workflows

30%

3.

Upgrade, enhancement, and special projects work

 * Support Epic upgrades in assessing needs, completing build, testing, and build

 * Work in Nova, Orion, Asana, and other tools to document build steps and statuses

 * Work with end users and SMEs to understand enhancement and optimization requests

 * Research, design, build, and testing of workflows and enhancements

 * Documenting and migrating build

30%

4.

Other duties as assigned.

 * Mentoring and training of other Epic team members


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