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# Service Desk Technician

- **Company:** Ascend Technologies
- **Location:** Chicago, IL, United States (Remote available)
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Office365
- **Published:** June 11, 2026
- **Apply:** http://teamascend.applytojob.com/apply/jobs/details/5ouhkCERXS

## About the Role

* Strong technical aptitude with Level 1experience supporting and resolving end
 * user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active
 * Directory, firewalls/switches, Onboarding/Offboarding Requests, and other
 * infrastructure requirements.
 * One year of experience in a technical position. Service Desk or customer support
 * experience preferred.
 * Top performers in customer service positions: answering support calls, emails and
 * following up with clients.
 * Consistently exceeded customer expectations by providing exemplary service

## Description

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career., * Act as the first point of IT support for our customers

 * Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
 * Resolve end-user incidents and requests efficiently
 * Explain technical issues and terms in a way our clients can understand
 * Providing high-end, customer focused service that our clients expect
 * Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary)
 * Other responsibilities as assigned by management


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