> Markdown version of [/jobs/ext/797509-storage-support-engineer](https://www.wearedevelopers.com/jobs/ext/797509-storage-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Storage Support Engineer - **Company:** POINT72, L.P. - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $150,000.0 - $200,000.0 - **Contract:** Permanent contract - **Skills:** Bash Shell, Cloud Computing, Databases, System Configuration, Disaster Recovery, File Systems, Firmware, Python (Programming Language), Ansible, Data Management, Block Storage - **Published:** June 18, 2026 - **Apply:** https://www.builtincolorado.com/job/storage-support-engineer/9776470 ## About the Role * Minimum 5 years of hands-on experience managing enterprise storage platforms across production environments * Demonstrated experience with block storage technologies, file storage, and object storage * Proven scripting and automation skills using Bash, Python, and Ansible to automate operational tasks and deploy configuration changes at scale * Direct experience with data protection technologies including Rubrik, Cohesity, and Data Domain, and with supporting backup, recovery, and disaster recovery workflows * Hands-on experience installing, configuring, upgrading, and optimizing enterprise storage systems and firmware in production environments * Proven incident management and troubleshooting experience resolving complex storage issues under production pressure and restoring service rapidly * Demonstrated ability to collaborate with infrastructure, database, cloud, and application teams globally * Willingness to work in shifts, including weekends, participate in on-call rotations, and work from our New York office as needed * Excellent written and verbal communication skills, strong documentation practices, and the ability to translate technical issues for non-technical stakeholders * Commitment to the highest ethical standards ## Description * Own day-to-day operational responsibility for the stability, performance, and scalability of our enterprise block, file, and object storage platforms, shaping how storage supports business-critical workloads * Build scalable automation and tooling using scripting and configuration management to eliminate manual tasks, accelerate provisioning, and standardize configuration at scale * Drive proactive monitoring, capacity planning, and performance analysis to surface trends, remediate risks, and optimize cost and utilization * Install, configure, upgrade, and optimize storage systems and firmware to meet evolving workload requirements and lead hardware refresh and upgrade projects * Troubleshoot and resolve complex production incidents, lead root cause analysis, and implement durable corrective actions to minimize downtime * Collaborate with global support teams to ensure seamless 24x7 coverage, effective handoffs, and ongoing skill development across the support organization * Partner with infrastructure, database, cloud, and application teams to align priorities, validate performance, and deliver storage-related projects end-to-end * Maintain and evolve operational documentation, runbooks, and standard operating procedures to promote consistency and rapid knowledge transfer * Manage incident response and stakeholder communication for storage-related outages, producing post-incident reports and driving continuous improvement ## Related Videos - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Dev & Test in the Cloud? Deploy your cloud environments with Ansible & Terraform](https://www.wearedevelopers.com/videos/1607-dev-test-in-the-cloud-deploy-your-cloud-environments-with-ansible-terraform) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What does the history of data storage tell us about the future?](https://www.wearedevelopers.com/magazine/495-what-does-the-history-of-data-storage-tell-us-about-the-future) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)