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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Entry-Level IT Support Associate Overnight - **Company:** CONTINENTAL BROADBAND - **Location:** Owings Mills, MD, United States - **Experience:** Starter - **Salary:** $32,000.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Data Centers, Computer Equipment, Information Technology, Hardware Infrastructure, Workday - **Published:** June 13, 2026 - **Apply:** http://careers.expedient.com/apply/RxiW4tcHjN/EntryLevel-IT-Support-Associate-Overnight-X ## About the Role * Previous customer-service work experience. * Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience. * Excellent written and verbal communication skills. * Strong analytical and independent problem-solving skills. * Ability to prioritize and multitask in a fast-paced, time-sensitive environment. * Must pass pre-employment screens. Physical Tasks/Demands: * Sitting - stationary/seated position during the workday in order to check in visitors. * Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center. * Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware. * Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required. ## Description Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Owings Mills, MD data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role. Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms. Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service., * Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed. * Follow strict security protocols to allow client access requests inside the data center using specific access control criteria. * Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility. * Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support., What state do you currently live in?* Do you have reliable transportation for this position?* YesNo Are you currently, or have you ever been employed by Expedient?* Do you currently have a non-compete/non-disclosure agreement of any kind with your existing or former employer?* Do you need, or will you need in the future, any immigration related support or sponsorship from Expedient in order to begin or continue employment with Expedient? This includes support (such as J-1, F-1 CPT letter, OPT, STEM OPT Training Plan) and visa sponsorship for employment (H-1B, H-1B1, E-3, O-1, or TN).* YESNO The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more. 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