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# Tech Support Manager

- **Company:** Robert Half
- **Location:** Merrimack, NH, United States
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service
- **Published:** June 9, 2026
- **Apply:** https://www.juju.com/job/00000000g6rw53

## About the Role

+ Prior experience managing an application support or customer support team

 + Strong background supporting SaaS platforms (multi-tenant environments a plus)

 + Proven track record handling escalations and customer-facing communications

 + Solid understanding of troubleshooting across APIs, integrations, and cloud-based systems

 + Passion for building high-performing teams and delivering excellent customer service, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We're looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement-perfect for someone who thrives on keeping clients happy and systems running smoothly.

What You'll Do:

 + Lead and mentor a team supporting external customers across a SaaS platform

 + Own incident management, escalations, and SLA performance

 + Partner with engineering and product teams to resolve issues and improve the user experience

 + Drive process improvements, knowledge sharing, and support best practices

If you enjoy leading teams, solving complex issues, and making customers say "wow," this is your role.


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