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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** The Fold - **Location:** Old Leake, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Command Prompt, CompTIA Network+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Architecture, Windows PowerShell, Virtual Local Area Networks, Virtual Machines, Office365, Information Technology, Firewall Services Module, Network Server - **Published:** May 21, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=398028a58706f5e9 ## About the Role Do you have experience in Windows?, * Level 3 BTEC in IT, Equivalent or Higher (Example: CompTIA A+ Certification). * Previous IT Support/1st Line Experience. * Strong knowledge of Windows Servers, Operating Systems. * Strong knowledge (DHCP, DNS, VLANS, Switching, VPNs). * Experience working with Microsoft 365 Admin Portal. * Experience with Active Directory & Entra (Hybrid environment). * Experience with PowerShell & Command prompt (Scripts). * Ability to work independently. * Strong communication/customer service. * Cyber Security Awareness. * Willingness to learn & adapt. Desirable attributes: * Previous 2nd line support experience. * Experience with Virtual Machines/Servers. * Experience working with Ticketing Systems. * Ability to prioritize. * CompTIA Network+ Certification. What We're Looking For: * Passion: You take pride in your work and are motivated to contribute to a company with strong values. * Expertise: You have at least 1 year IT experience in a similar role. * Teamwork: You thrive in a collaborative environment, where helping each other leads to success. * Sustainability: You understand the importance of eco-friendly practices and share our commitment to making a positive environmental impact. ## Description The IT Technician will occupy a key role at Fold Hill in maintaining & supporting the IT Infrastructure across the organisation whilst ensuring minimal disruption throughout., The IT Technician role is responsible for providing all areas of IT Support. Which includes, maintaining new & existing hardware, software & the network infrastructure. As a part of the role, you'll support the IT Manager in delivering projects, upholding security, reliability & compliance across the business., * Deliver 1st & 2nd Line IT Support to all users, ensuring tickets are created & actioned in a timely manner & escalating where appropriate. * Setting up, configuring & maintaining desktops, laptops, printers & mobile devices. * Maintain accurate records of IT assets & manage hardware lifecycle across the business. * Ensuring systems & software are kept up to date (inc patches & anti-virus). * To be able to identify re-occurring issues & requests, make recommendations & potential IT improvement projects to the IT Manager. * Document IT knowledge for end user systems & applications to assist them in new knowledge or changes (Example: Microsoft 365 Applications). * To deputise for the IT Manager when they are on Annual Leave/Absence. * To help manage, cyber security, networking & firewall policies. * To carry out other duties as required by the IT Manager. ## Related Videos - [Can Machines Dream of Secure Code? 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