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# Engineer and Technical Support Officer

- **Company:** Quad Recruitment
- **Location:** Leicester, UK
- **Salary:** £33,000.0 - £35,001.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software Engineering, Software Troubleshooting
- **Published:** May 21, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=043c10c0a189ccb8

## About the Role

Do you have experience in Software troubleshooting?, We are looking for engineers with experience in maintenance, servicing, or installation of technical equipment or automated systems.

Essential Skills

 * Experience in maintenance, repair, or servicing of technical / automated equipment
 * Strong fault finding and diagnostic skills
 * Experience working with mechanical and electrical systems
 * Ability to troubleshoot hardware and software issues
 * Comfortable using Excel or basic reporting systems
 * Good communication skills and ability to work with technical and non-technical teams

Desirable

 * Experience as a Field Service Engineer, Maintenance Engineer, Electro-Mechanical Engineer, or Equipment Engineer
 * Experience working in healthcare, manufacturing, automation, or technical service environments
 * Experience supporting automated machinery or technical equipment

## Description

We are recruiting a Field Service Engineer / Technical Service Operator to support the installation, maintenance, and servicing of automated healthcare systems used within hospital environments.

This is a hands-on engineering role combining equipment installation, preventative maintenance, fault finding, and technical support on advanced automated systems used in patient care.

You'll be working as part of a specialist engineering team ensuring systems are installed correctly, maintained to high standards, and kept fully operational across hospital sites., Installation & Commissioning

 * Install and commission automated healthcare equipment within hospital environments
 * Configure, calibrate and test systems prior to go-live
 * Support project teams during system installations and upgrades
 * Ensure equipment is installed safely and in line with technical specifications

Maintenance & Technical Support

 * Carry out preventative maintenance and routine servicing on automated systems
 * Perform fault finding, diagnostics, and repairs across mechanical, electrical, and software components
 * Provide technical support to clinical and engineering teams when issues arise
 * Maintain accurate service reports, maintenance logs, and technical documentation
 * Ensure systems operate within agreed service level agreements (SLAs)

Customer & Operational Support

 * Work closely with pharmacists, nurses, engineers, and hospital staff to support system operation
 * Build strong relationships with site teams to ensure smooth service delivery
 * Participate in an on-call rota to provide out-of-hours technical support when required


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