> Markdown version of [/jobs/ext/805008-auditorium-support-engineer](https://www.wearedevelopers.com/jobs/ext/805008-auditorium-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Auditorium Support Engineer - **Company:** AVI-SPL - **Location:** Hanover, United States - **Experience:** Experienced - **Salary:** $74,880.0 - **Contract:** Permanent contract - **Skills:** Sound Recording and Reproduction, Software Documentation, Information Technology, Cts+ - **Published:** June 5, 2026 - **Apply:** https://www.dice.com/job-detail/1a21918d-0b6d-4e41-a323-2c3a6bdae68b ## About the Role * Experience using Tricaster technology (Required) * Experience working in sophisticated Auditorium environments including but not limited to: lighting operation, camera switching, audio board operation * Experience in the creation of graphical assets for high-profile meetings such as lower thirds * Production background * Ability to perform in a team-oriented environment * Ability to work in a process-driven operation * Comfortable working in different control rooms or meeting spaces * Proficiency in virtual or hybrid meeting support * Familiarity with recording/playback devices such as Aja Ki Pro Digital Recorders, or similar * Familiarity with capture devices such as Aja UTap * Effectively communicate with employees, customers and colleagues; comfortable working with Executive personnel * Ability to manage small to medium projects; assist in auditorium commissioning, as needed * Ability to work and think independently and ensuring to meet deadlines * Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard * Minimum of a High School Diploma or equivalent * Travel to off-site locations, as needed Nice-To-Haves: * Familiarity with different video output hardware such as video walls (and associated video wall processors) or large format projectors * Minimum of 3 - 5 years of audiovisual integration and/or service experience * Formal education in Electronics or related field * The following training certifications: * InfoComm Quick Start to the Audio-Visual Industry * InfoComm CTS General Certification ## Description The Auditorium Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience., The Auditorium Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: * + Work in tandem with onsite Technical Producers in executing events as directed in runs of show. + Creation of graphical meeting assets ahead of production events. + Operation of control room technology with an emphasis on Tricaster hardware and audio boards. + Analyze trends and root cause analysis of trouble tickets to assist in improvement of conference room performance. + Assess business impact of seriocomplex outages/problems & make recommendations collaborating with engineers & project managers. + Provide technical consultation, support, and act as lead site contact for all production operations & maintenance. + Assist with bringing new rooms online and interfacing with client personnel to implement scheduling & reporting procedures (overseeing room-readiness acceptance testing). + Execute all aspects of multimedia event support including system set up & operation, end user training, troubleshooting and follow through on escalation of trouble incidents occurring during any event. + Perform, pre-event setup, first and second level problem determination and resolution as necessary according to standard operating procedures. + Lead or assist, as required, with the support of special events, high profile senior executive meetings, town hall meetings, as directed by operational needs. + For off-site events: Set up, testing, operation, and teardown of AV & videoconference equipment; (e.g. video data projection systems, computers, audio and videoconference equipment, microphones, video cameras, audio systems and operation of integrated AV systems). + Install small or portable audio visual and non-integrated AV hardware in non-traditional event spaces. + Perform and report on first and second level problem determination. + Troubleshoot, assess, & coordinate equipment & systems repair as required. + Create, update and resolve trouble tickets as assigned. + Interface with technology vendors where additional support or infrastructure is required. + Compile and maintain room and equipment inventory. + Maintain conference room integrity in compliance with standard operating procedures; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.). + Manage and deploy provided spares as required. + Adhere to user documentation and SOPs as required. + Interact in person, by phone, and/or e-mail directly with management and end-users. + Recommend measures to improve performance and increase efficiency. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Cat Herding with Lions and Tigers - Christian Heilmann](https://www.wearedevelopers.com/videos/1785-cat-herding-with-lions-and-tigers-christian-heilmann) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) - [AI vs Recruiters and Applicants, Turmoil in the Games Industry, What to Put on a CV](https://www.wearedevelopers.com/videos/1363-ai-vs-recruiters-and-applicants-turmoil-in-the-games-industry-what-to-put-on-a-cv) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated) - [How to Become a Conference Speaker](https://www.wearedevelopers.com/magazine/377-how-to-become-a-conference-speaker) - [I have a stream! 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