> Markdown version of [/jobs/ext/805201-it-support-technician](https://www.wearedevelopers.com/jobs/ext/805201-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Excis Compliance LTD - **Location:** Dallas, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Networking Basics, Alwayson, Media Technology - **Published:** June 9, 2026 - **Apply:** https://www.dice.com/job-detail/1cdf70a9-fdb1-4b5e-be93-6b5ecaedb506 ## About the Role * Proven experience in IT support / desktop support / field engineering. * Strong technical knowledge of Windows OS (Windows 10/11), hardware troubleshooting, and basic networking. * Hands-on experience supporting Lenovo or equivalent enterprise hardware is preferred. * Experience working in media, broadcast, live events, or 24/7 operational environments is highly desirable. * Ability to troubleshoot and resolve issues quickly under extreme pressure. * Strong communication skills and a dedicated service-oriented mindset. * Comfortable working in high-pressure, always-on environments. * Willingness and ability to work a rotating 24/7 shift pattern, including nights and weekends. Personal Attributes We're Looking For * Highly reliable, adaptable, and calm under pressure. * Strong team player with a proactive, can-do attitude. * Passionate about technology and live broadcast operations. * Motivated by the opportunity to support a world-class international sporting event. Eligibility & Availability * Legal right to work in the United States. * Ability to work on-site in Dallas, Texas, for the full contract period start April 2026 * Full availability for 24/7 shift work throughout the entire contract duration. * Previous experience supporting large events, broadcast centers, or global deployments is a strong advantage. ## Description We are seeking enthusiastic, dynamic, and highly motivated IT Support Technicians to support international broadcasting studios operating from the International Broadcast Centre (IBC) in Dallas, Texas, during a major global sporting event. This role is critical to ensuring the continuous, 24/7 operation of broadcast and media technology used by international rights holders, production teams, and technical partners. You will be part of a dedicated on-site IT team providing round-the-clock support on a rotating 3-shift rota. This is an exceptional opportunity to work at the heart of global broadcast operations, supporting mission-critical technology in a high-profile, fast-paced environment., * Provide on-site IT support within the International Broadcast Centre (IBC) for Lenovo hardware and associated technologies. * Support international broadcasting studios, production teams, and technical staff. * Install, configure, and support laptops, desktops, monitors, printers, and peripherals. * Perform rapid break/fix troubleshooting in time-critical broadcast environments. * Provide immediate incident response to minimize disruption to live and recorded broadcasts. * Follow defined incident, escalation, and change management procedures. * Work closely with broadcast engineers, media operations teams, and vendors. * Support pre-broadcast preparation, live broadcast operations, and post-event activities. * Maintain detailed incident documentation and shift handover notes. * Deliver professional, calm, and customer-focused support at all times. ## Related Videos - [Your next 10x engineer isn't in your city. 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