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# IT Support Desk Technician

- **Company:** Pierce Technology Corp
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Online Services, Databases, Network Security, Office Suite, Software Engineering, Web Applications
- **Published:** June 9, 2026
- **Apply:** https://www.dice.com/job-detail/493f3dbc-a2cd-4405-812b-d9c5888d30e4

## About the Role

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

Requirements

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.



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