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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Stowe Family Law - **Location:** Leeds, UK (Remote available) - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Artificial Intelligence, Law Practice Management Software, Cloud Computing, Cloud Engineering, Knowledge Management, Network Connections, Print Servers, Citrix Systems, Cloud Services, Salesforce.Com, Microsoft SharePoint, Peripherals, Microsoft InTune, Laptops, ManageEngine - **Published:** May 20, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=118cfc3ec57352db ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, * Experience in a similar IT support, desktop, field support or service desk engineering role. * Some experience supporting Salesforce users in a business environment is preferrable. * Proven experience supporting Microsoft 365, Exchange, Teams, SharePoint, Entra ID and modern cloud-based workplace applications. * Experience with Intune, device management, mobile device support and secure remote working practices. * Hands-on experience with telephony platforms and user support, ideally including Vonage and/or RingCentral. * Excellent face-to-face support skills, with the confidence to visit offices, work directly with senior stakeholders and represent IT professionally. * Strong remote support capability, with clear communication, good prioritisation and a customer-first approach. * Experience with IT service management tools and processes, including incident management, change, asset tracking and knowledge management. ManageEngine experience would be beneficial. * Good troubleshooting skills across laptops, peripherals, mobile devices, network printing, connectivity and office equipment. * Working knowledge of Active Directory user and policy administration. * Experience supporting Adobe Acrobat/PDF tools, Mimecast, Egress as well as the full Microsoft Windows stack. * Citrix Desktop experience is useful for the short term, but this role is focused on supporting our move to a modern cloud-first environment. * Legal sector or case management system experience would be an advantage, but full training will be provided. * A full UK driving licence and willingness to travel across the Northern region or further afield if needed, with occasional overnight stays if required. ## Description * Work with the IT team to maintain and improve Stowe Family Law's IT, communications, mobile and cloud infrastructure. * Receive, process, prioritise and resolve IT issues from staff in a timely and cost-effective manner. * Log work accurately in the IT service management platform, including outcomes, resolutions and useful knowledge base content. * Escalate issues to internal specialists or external suppliers where required, while retaining ownership and ensuring progress is communicated. * Administer and support users across Microsoft 365, Exchange, Entra ID, Active Directory, Intune, Teams and SharePoint. * Support Salesforce users and work with relevant teams or suppliers to resolve application and access issues. * Support telephony, contact and communications systems, including Vonage and RingCentral. * Troubleshoot hardware, peripherals, laptops, mobile devices, network connectivity, printing and office equipment. * Maintain excellent relationships with office partners, managing partners, facilities contacts, suppliers and internal stakeholders. * Keep up to date with developments in legal technology, AI applications, cloud services and modern support practices. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)