> Markdown version of [/jobs/ext/80665-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/80665-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** Exemplar Ltd - **Location:** Sheffield, UK - **Experience:** Experienced - **Salary:** £27,182.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Ad Management, Apple IOS, Apple Mac Systems, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Local Area Networks, Network Troubleshooting, Microsoft Software, Wide Area Networks, Data Logging, Computer Network Technologies, Microsoft InTune, SolarWinds (Software), User Accounts - **Published:** May 21, 2026 - **Apply:** https://find.jobs/jobs-near-me/it-service-desk-analyst-tinsley-sheffield/2780554678-2/ ## About the Role As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential., proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of Windows Server Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability to work under pressure knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP Active Directory iPhones Desirable systems experience: Intune iOS / iPad SolarWinds Service Desk Sophos Draytek Barracuda Datto Mac OS experience Manage Engine- Exchange Plus and AD Manager Plus Qualifications GCSE S at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). ## Description Act as the first point of contact for all IT support queries Answer calls, emails and self-service tickets promptly Log and categorise incidents and service requests accurately Provide first-line troubleshooting for hardware, software and network issues Guide users through solutions in a clear and friendly manner Escalate complex or unresolved issues to second-line support Maintain detailed and accurate records in the ticketing system Set up and configure new user accounts, equipment and basic software Support password resets and access requests ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)