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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Engineer - Cubes (Second Line Support) - **Company:** Bruker - **Location:** Gent, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Global System for Mobile Communications, Hardware Design, Microsoft Office, Microsoft PowerPoint, Information Technology - **Published:** May 23, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=3a5b383f096918c3 ## About the Role Do you have experience in X-ray?, Do you have a Bachelor's degree?, * At least 2-3 years of experience in a similar role (e.g. Field Service Engineer or Maintenance Engineer) * Technical education or certification in mechanics, electronics, software, or equivalent practical experience * Ability to technically assess situations and proactively advise on solutions * Strong interpersonal and customer-oriented skills * Excellent verbal and written communication skills, with the ability to explain complex information to users with different levels of technical expertise * Demonstrated interest in understanding and addressing customer needs * Strong analytical and problem-solving skills * Ability to work independently to resolve reported or discovered product issues * Highly organized and detail-oriented * Results-oriented and committed to delivering high-quality work * Ability to multitask, work under pressure, and adapt in a fast-paced environment * Strong knowledge of Windows operating systems * Proficiency in Microsoft Office products including Outlook, Word, Excel and PowerPoint * Basic understanding of X-ray imaging technology is an advantage, but not required * Ability to identify and support the implementation of process improvements * Professional Bachelor or equivalent experience in electronics, (electro)-mechanics, industrial engineering, computer science, biomedical engineering, or a related technical discipline * Fluency in English is required; knowledge of Dutch and French is considered an advantage ## Description * Provide technical support to global first-line engineers, both on customer sites (20%) and remotely (80%) * Train first level engineers during in-house training sessions * Write and keep service procedures and manuals up to date * Provide factory testing support and analysis for new and current products * Follow up on incoming second-line support tickets * Perform root cause analysis for technical issues * Communicate with service requesters and customers in a professional manner * Escalate issue to Service Management and ensure ensure resolution within agreed SLAs * Communicate and collaborate closely with software and hardware development teams * Act as the technical case owner and provide high-quality support to internal and external customers within the GSM Imaging department * Serve as a technical reference for complex technological questions and resolve the majority of cases remotely in cooperation with the technical support team * Decide on appropriate follow-up actions for cases that cannot be resolved immediately * Ensure accurate and consistent exchange of technical information among all stakeholders * Review and approve technical escalations towards R&D * When required, communicate directly with customers by phone and guide them through technical actions based on your recommendations ## Related Videos - [Strange New Worlds: shaping the future of the digital age](https://www.wearedevelopers.com/videos/677-strange-new-worlds-shaping-the-future-of-the-digital-age) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Quantum Computing - The tiny and the big challenges](https://www.wearedevelopers.com/videos/934-quantum-computing-the-tiny-and-the-big-challenges) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)