> Markdown version of [/jobs/ext/8077-it-service-manager](https://www.wearedevelopers.com/jobs/ext/8077-it-service-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Manager - **Company:** Keystone Solutions - **Location:** Brussel, Belgium - **Contract:** Permanent contract - **Skills:** Cloud Engineering, Databases, Data Integration, IBM DB2, Distributed Systems, Kubernetes, Asynchronous Programming, Api Design, Microservices - **Published:** May 23, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=e47b14d240cc498f ## About the Role Do you have experience in Microservices?, * Advise and propose concrete improvement paths for processes, services, and platforms (Level: Expert; Most recent experience: any time). * Ensure excellence in database-related service operations; at a minimum, demonstrate expert-level mastery of DB2 and strong command of data quality principles (Level: Expert; Most recent experience: any time). * Demonstrate flexibility in responding to evolving priorities, incidents, and program needs (Level: Expert; Most recent experience: any time). * Integrate information from multiple sources and domains to support decision-making and continuous improvement (Level: Expert; Most recent experience: any time). * Collaborate effectively with cross-functional and cross-team groups to align services with business and regulatory needs (Level: Expert; Most recent experience: any time). * Apply solid understanding of microservices architecture to align ITSM practices with distributed systems (Level: Confirmed; Most recent experience: any time). * Resolve problems methodically and proactively, driving root-cause analysis and permanent fixes (Level: Expert; Most recent experience: any time). * Support colleagues and foster a collaborative, high-performing team culture (Level: Expert; Most recent experience: any time). * Manage and optimize synchronous and asynchronous communication patterns across services (REST, queues, etc.) to meet reliability and performance targets (Level: Expert; Most recent experience: any time)., * Expert IT Service Manager (Most recent experience: any time). * Service-oriented mindset (Level: Expert; Most recent experience: any time). * Achievement and delivery focus (Level: Expert; Most recent experience: any time). * Excellent communication (Level: Expert; Most recent experience: any time). * Reporting, dashboards/KPIs, planning, documenting, ... * Ability to advise and propose improvements (Level: Expert; Most recent experience: any time). * Database expertise (Level: Expert; Most recent experience: any time). * At a minimum, expert-level mastery of DB2 and mastery of data quality principles. * Flexibility (Level: Expert; Most recent experience: any time). * Information integration (Level: Expert; Most recent experience: any time). * Microservices architecture (Level: Confirmed; Most recent experience: any time). * Problem solving (Level: Expert; Most recent experience: any time). * Support for colleagues (Level: Expert; Most recent experience: any time). * Synchronous and asynchronous communication (REST/Queue, ...) (Level: Expert; Most recent experience: any time). * Teamwork and cross-team collaboration (Level: Expert; Most recent experience: any time). Languages: * English: Active knowledge. * Dutch or French: Nice to have. ## Description * Provide expert-level IT service management leadership within a large-scale, API-first, event-driven modernization program running on Kubernetes-based microservices. * Operate in a service-oriented manner to ensure stable, reliable services for internal and external stakeholders (Level: Expert; Most recent experience: any time). * Drive the achievement of objectives, ensuring commitments are met across scope, quality, and timelines (Level: Expert; Most recent experience: any time). * Lead clear, audience-appropriate communication across teams and stakeholders, including technical and non-technical profiles (Level: Expert; Most recent experience: any time). * Establish and maintain reporting, dashboards/KPIs, planning activities, and documentation to provide transparency and control over service delivery., * Unique chance to apply ITSM mastery to a cloud-native, microservices ecosystem (Kubernetes, API-first, event-driven), while safeguarding data quality and service reliability. * Direct influence on transformation outcomes: KPIs, reporting, planning, and continuous improvement embedded into the delivery lifecycle. * Work closely with cross-functional teams to translate business and regulatory needs into robust, observable, and scalable services. If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today . ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [Data Fabric in Action - How to enhance a Stock Trading App with ML and Data Virtualization](https://www.wearedevelopers.com/videos/253-data-fabric-in-action-how-to-enhance-a-stock-trading-app-with-ml-and-data-virtualization) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Instant KAI Sandboxes with vCluster: Multi-Tenant, Multi-Scheduler GPU Sharing](https://www.wearedevelopers.com/videos/100333-instant-kai-sandboxes-with-vcluster-multi-tenant-multi-scheduler-gpu-sharing) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)