> Markdown version of [/jobs/ext/809715-tfb-solutions-support](https://www.wearedevelopers.com/jobs/ext/809715-tfb-solutions-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TFB Solutions Support - **Company:** T-Mobile Us, Inc. - **Location:** Parsippany-Troy Hills, NJ, United States - **Experience:** Experienced - **Salary:** $87,800.0 - **Contract:** Permanent contract - **Skills:** C (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, JIRA, Automation of Tests, Microsoft Azure, Cloud Computing, Information Systems, Computer Programming, Computer Networks, Middleware, IBM Cloud Computing, Python (Programming Language), Cloud Services, Ruby, Simple Object Access Protocol (SOAP), Systems Integration, Test Management, Web Services, Google Cloud, NetScout, 3-tier Architectures, Cloud Optimization, Cisco, Testrail - **Published:** June 5, 2026 - **Apply:** https://diversityjobs.com/career/17156221/Tfb-Solutions-Support-New-Jersey-Parsippany ## About the Role * Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) * Acceptable areas of study include IT, Telecom, Information Systems, Engineering or related field (Preferred) * 5 years advanced knowledge/experience in H/W, S/W and system certification, testing, methods and procedures. (Required) * 4 years providing strategic design and process direction in a leadership or individual role, working with Cloud Ecosystem partners (system integrators, HW/SW OEMs, platforms, etc.) (Preferred) * 3+ years in telecommunications, engineering, or sales engineering; experience with cloud products, services, and applications (Preferred) Knowledge, Skills and Abilities: * IoT: SIM/device management platforms, IoT standards and protocols, ecosystem partner experience (SIs, HW/SW OEMs, platforms, middleware, analytics engines) (Required) * Technical Support: Device troubleshooting, design, and certification; Tier 1-3+ support experience; ability to provide technical training to sales and peer teams (Required) * Technical Sales: Pre-sales, mid-sales, and post-sales support; designing and presenting business and technical customer solutions (Preferred) * Testing Tools: Hands-on experience with Jira, TestRail, or similar test management platforms (Required) * Network Tools: Netscout, NOC tools, probes (Required) * Standards & Protocols: Telecom strategy, 3GPP standards, and related protocols (Required) * APIs: Integration experience with SOAP, REST, and other web services (Required) * Cloud: Cloud services integration and working knowledge of cloud strategy (Preferred) * Programming: JavaScript, Python, C, Ruby (Preferred) * Project Management: Ability to manage project objectives across cross-functional teams (Required) * Business Transformation: Ability to identify technical and business process transformation opportunities and develop tools to drive organizational efficiency (Required) Licenses and Certifications: * CCNA, CCDA, CCNE, CCIE, CCDP, CCNP. Cisco Network Associate/Professional Certification. (Preferred) * AWS. Amazon Associate/Professional Certification (Preferred) * Azure. Microsoft Professional Certification. (Preferred) * IBM Cloud. IBM Industry Certification. (Preferred) * Google Cloud. Google Professional Certification. (Preferred) * At least 18 years of age * Legally authorized to work in the United States ## Description This role provides technical sales support to ensure successful customer integration and implementation of established products and systems. It supports large, complex unit sales through pre-sales, mid-sales, and post-sales technical consulting activities. The role analyzes customer business needs and presents technical product proposals for integration and implementation with customer systems and equipment. Success is measured by timely and budget-compliant implementation, effective resolution of customer issues, and support of trials and proofs of concept. The work impacts the organization by enabling customer satisfaction and operational efficiency through expert technical guidance and collaboration with operations teams. What You'll Do: Product Validation & Testing * Design and execute Business Value Testing (BVT) frameworks to validate wireless product performance against defined KPIs; analyze results and deliver actionable recommendations * Collaborate with Product Managers to define acceptance criteria and success benchmarks for new wireless features and offerings * Partner with Engineering, IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution * Lead device certification and compatibility testing activities to ensure product performance meets commercial launch standards Technical Sales & Customer Support * Provide technical pre-sales, mid-sales, and post-sales support across TFB business opportunities to ensure successful customer integration and implementation * Serve as the primary technical point of contact for customer trials and proofs of concept, validating solution fit and performance * Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment * Resolve Tier 3 and above customer-impacting issues to maintain service reliability and customer satisfaction ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)