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# Support Engineer - UCaaS & Connectivity

- **Company:** Dstny
- **Location:** Zaventem, Belgium (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Cloud Engineering, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Routing, Wi-Fi Technology, Software Troubleshooting, Telco Cloud
- **Published:** May 23, 2026
- **Apply:** https://www.careerjet.be/jobad/bee961d65b7872d681cef3b5673de41d6d

## About the Role

You are customer-focused, technically curious, and eager to grow within a fast-paced telecom and cloud communications environment, and you have ;
1-3 years of experience in a technical support or helpdesk role
Good understanding of:
Networking fundamentals (IP, DNS, DHCP)
VoIP or telephony concepts
Windows and Microsoft 365 environments
Strong troubleshooting mindset and willingness to learn
Ability to communicate clearly and professionally with customers
Good organizational and documentation skills
Language Requirements ; Fluent in Dutch and French & Very good knowledge of English (spoken and written)
Nice to Have
Experience with SIP, VoIP, or Microsoft Teams
Exposure to telecom or ISP environments
Familiarity with ticketing tools and monitoring platforms
Basic networking knowledge (routing, switching, WiFi)
Certifications such as ITIL or CCNA are a plus
What Makes You a Great Fit
Someone who:
Enjoys helping customers and solving technical issues
Stays calm and structured under pressure
Is eager to learn and grow technically
Works well in a collaborative team environment
Takes ownership and follows issues through to resolution

## Description

As a Support Engineer at Dstny, you will be part of our frontline support organization, helping customers and partners resolve technical issues related to our UCaaS, telephony, and connectivity solutions.
You will act as a Level 1 / Level 2 engineer, handling incident analysis, troubleshooting, customer communication, and service follow-up. You'll work closely with senior support engineers and platform specialists to ensure fast and high-quality issue resolution.
This role is ideal for someone who enjoys solving technical problems, communicating with customers, and building expertise in modern cloud communication technologies.
What You'll Do
Customer Support & Troubleshooting
Handle incoming incidents and service requests related to UCaaS and connectivity solutions
Troubleshoot issues related to:
VoIP and SIP telephony
Microsoft Teams integrations
Connectivity and networking
End-user devices and configurations
Perform initial diagnostics and resolve incidents within agreed SLA targets
Escalate more complex issues to Level 3 engineers with clear documentation and analysis
Keep customers informed throughout the incident lifecycle
Operational Support
Monitor platform alarms and service health
Assist with routine operational tasks and checks
Follow support procedures and contribute to service continuity
Help identify recurring issues and improvement opportunities
Documentation & Knowledge Sharing
Maintain accurate ticket updates and incident documentation
Contribute to internal knowledge base articles and troubleshooting guides
Share learnings and collaborate with colleagues across teams


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