> Markdown version of [/jobs/ext/81043-tier-1-helpdesk-technician-msp](https://www.wearedevelopers.com/jobs/ext/81043-tier-1-helpdesk-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Helpdesk Technician (MSP) - **Company:** Its, Llc. - **Location:** Milwaukee, WI, United States - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Windows, Active Directory, Microsoft Online Services, Business Software, Microsoft Outlook, Cloud Computing, System Configuration, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, Windows PowerShell, Proprietary Software, Azure Active Directory, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Break Fix, Adobe, Laptops, User Administration - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=25ae0683b904364f ## About the Role Do you have experience in Software installation?, To succeed in this role, candidates should have a strong interest in technology and a self-motivated drive to learn and grow within the field. * Strong customer service skills and a friendly, professional phone presence are essential * Ability to set up, troubleshoot, and repair desktop and laptop hardware * Basic knowledge of installing, configuring, and supporting Microsoft Office applications * Familiarity with printer setup and troubleshooting in a business environment * Basic experience with Active Directory, Azure AD, and Exchange Online (user management, group membership, password resets) Nice to Have: * Understanding of Group Policy * Basic knowledge of TCP/IP networking fundamentals * Familiarity with DNS and its role in Active Directory environments * Ability to write basic scripts in batch or PowerShell * Experience with helpdesk or ticketing systems ## Description We're seeking to add a Tier 1 Service Desk Technician to join our team. This role is primarily responsible for delivering best-in-class customer service while providing front-line technical support to our clients over phone and email. As the first point of contact, you'll be the voice our clients rely on for their day-to-day IT needs, making it essential to create a positive, professional, and reassuring experience on every interaction. In this role, making clients feel heard, valued, and supported is just as important as solving technical issues. Responsibilities include a wide range of support tasks, from Windows desktop support in Active Directory and Azure AD environments to basic troubleshooting and administration of users, computers, and mailboxes in Active Directory and Microsoft's Cloud., * Provide day-to-day support for core business applications (Microsoft Word, Outlook, Teams, Adobe) * Support client third-party software applications (with vendor assistance as needed) * Troubleshoot, deploy, and support laptops, desktops, printers, and other endpoint devices * Perform basic user administration, including account creation and password resets in Active Directory and Microsoft 365 * Monitor the helpdesk system for alerts and requests, and respond in a timely manner * Maintain clear documentation of systems, changes, and issue resolutions * Escalate unresolved issues to higher-level support teams as needed * Accurately track time and maintain detailed service ticket records * Communicate proactively with clients, including providing updates on issue progress and notifying them of planned changes or outages * Travel to client sites (within approximately 2 hours) as needed for hands-on troubleshooting or deployments ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)