> Markdown version of [/jobs/ext/81353-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/81353-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** The Dermot Company, Inc. - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, System Configuration, Issue Tracking Systems, User Provisioning Software, Information Technology, Gsuite, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d8c594d8ce081aea ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * 3+ years of experience in IT support, help desk, desktop support, or technical operations roles * Experience supporting users in a multi-site environment preferred * Strong troubleshooting skills across Windows, mobile devices, networking, and common business applications * Hands-on experience with hardware setup, device imaging, user provisioning, and IT asset management * Strong communication and interpersonal skills with a customer-service mindset * Self-starter with the ability to work independently, prioritize tasks, and adapt in a fast-moving environment * Comfortable traveling between locations to provide on-site technical support as needed * Highly organized with strong follow-through and attention to detail * Motivated to grow professionally and take on increasing responsibility within the IT organization * Experience with Microsoft 365, Google Workspace, ticketing systems, and endpoint management tools is a plus * Experience in real estate, hospitality, property management, or multi-location operations is a plus * Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus * Bachelor's degree in Information Technology, Computer Science, or related field preferred, though equivalent hands-on experience will also be considered ## Description * Provides hands-on technical support for end users across multiple office and property locations * Troubleshoots and resolves hardware, software, networking, mobile device, printer, and access-related issues * Serves as a primary point of contact for IT support requests, ensuring timely resolution and escalation when necessary * Travels to various properties and office locations to support on-site technology needs and system maintenance * Configures, deploys, maintains, and inventory company hardware and software assets * Sets up, manages, and deactivates user accounts and permissions throughout the employee lifecycle * Supports laptops, desktops, mobile devices, conference room technology, printers, and other end-user equipment * Assists with onboarding and training employees on company technology, systems, and IT best practices * Maintains accurate documentation for IT procedures, troubleshooting steps, asset tracking, and support processes * Partners with leadership and end users to identify opportunities for operational and technology improvements * Assists with IT infrastructure projects, system rollouts, upgrades, migrations, and testing initiatives * Monitors recurring issues and proactively recommend long-term solutions and process improvements * Collaborates with internal teams and external vendors to ensure reliable technology operations across all locations * Maintains a high level of professionalism, responsiveness, and customer service in all interactions ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! 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