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# Help Desk Technician - RI

- **Company:** NZE, Inc.
- **Location:** Cranston, RI, United States
- **Salary:** $41,600.0 - $43,680.0
- **Contract:** Franchise
- **Skills:** Microsoft Windows, Computer Networks, Issue Tracking Systems, Microsoft Office, Networking Basics, Remote Service Software, Gsuite, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d73bb883b415c8b4

## About the Role

Do you have experience in Task prioritization?, Do you have a High school diploma or GED?, * Education: High school diploma or equivalent (Associate's in IT is a plus).

 * Experience: Minimum of 1 year of experience in IT support or a related technical role.

Skills:

 * Basic knowledge of computer systems, software, and networking concepts.
 * Experience in an MSP and/or educational environment preferred
 * Strong knowledge of Google Workspace and Office 365
 * Excellent customer service and communication skills
 * Ability to prioritize and manage multiple requests

Preferred Qualifications:

 * IT certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals).
 * Experience with remote support tools and systems.

## Description

We are seeking a reliable Technician with experience in MSP and/or school environments. This role is responsible for providing day-to-day onsite technical support, troubleshooting hardware and software issues, and assisting end users with IT-related needs., * Provide technical support via phone, email, and ticketing systems while onsite

 * Troubleshoot Windows devices, printers, and basic network issues
 * Support and administer Google Workspace and Microsoft Office 365
 * Manage user accounts, permissions, and basic security tasks
 * Document issues and resolutions clearly


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