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# Sr. Project Manager (IT and ERP)

- **Company:** LEDGENT
- **Location:** Pasadena, CA, United States
- **Experience:** Expert
- **Salary:** $166,400.0 - $176,800.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Data Migration, Microsoft Project, Smartsheet, ServiceNow Customer Service Management
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3cc294435e4dc799

## About the Role

Do you have experience in Vendor relationship building?, * 8+ years of project management experience, including 5+ years leading enterprise IT implementations ($5M+)

 * Proven experience delivering ERP or Contact Center implementations end-to-end
 * Strong hands-on business analysis skills (requirements gathering, process mapping, gap analysis)
 * Experience managing cross-functional teams and multiple workstreams
 * Strong communication skills with the ability to engage both technical and executive audiences
 * Experience with project management tools such as MS Project, Smartsheet, Jira, or similar
 * Ability to work in a hybrid onsite environment in Pasadena, CA, * Experience in public sector, financial services, or regulated environments
 * Background in ERP modernization, financial system replacement, or contact center transformation
 * Experience with omnichannel contact center platforms and AI-enabled solutions
 * Certifications such as PMP, PgMP, CSM, SAFe, CBAP, or similar
 * Proven success in change management and user adoption for large-scale implementations
 * Prior experience as a Business Analyst or Functional Lead

## Description

* Lead full lifecycle delivery (initiation through go-live and stabilization) of large-scale enterprise programs
 * Own project plans, schedules, budgets, risks, and communications
 * Drive delivery momentum by proactively identifying and resolving risks and blockers

Hands-On Delivery & Business Analysis

 * Actively contribute to execution, including requirements gathering, process mapping, gap analysis, and UAT coordination
 * Step in to address team gaps and ensure progress stays on track
 * Troubleshoot issues, identify root causes, and implement solutions quickly

Stakeholder & Vendor Management

 * Act as the primary point of accountability for delivery
 * Lead executive steering committees and provide clear, actionable updates
 * Manage vendors, system integrators, and third-party partners against scope, milestones, and SLAs

Implementation Oversight

 * Oversee solution design, configuration, testing, data migration, and deployment
 * Support RFP processes, vendor selection, and contract negotiations
 * Drive organizational change management, including training and adoption

Governance & Risk Management

 * Ensure alignment with PMO standards, governance frameworks, and compliance requirements
 * Manage budgets, forecasting, and financial reporting
 * Proactively mitigate risks and maintain audit-ready documentation

PMO Contribution

 * Help evolve PMO best practices, templates, and processes
 * Mentor junior team members and promote a proactive, ownership-driven culture


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