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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing - **Company:** HP - **Location:** Sant Cugat del Vallès, Spain - **Contract:** Internship / Graduate position - **Skills:** Computer-Aided Design, Data Analysis, JIRA, Systems Analysis, Log Analysis - **Published:** June 11, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=98a867394016db28 ## About the Role Do you have experience in Jira?, Do you have a Master's degree?, We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem-solving skills., * Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Materials, Software or related) * Interest in additive manufacturing and complex systems is a plus * Exposure to troubleshooting or technical problem-solving (academic or internship) is beneficial Knowledge & Skills * Problem-solving mindset and willingness to learn structured troubleshooting * Strong communication skills (written and verbal) * Analytical mindset with curiosity about how products are designed, built, and improved * Ability to work collaboratively in a global team environment * Basic familiarity (or willingness to learn) tools such as Jira, CRM systems, or data analysis tools * Exposure to CAD tools, simulation, or testing environments * Curiosity and motivation to develop technical expertise Development & Growth * Structured onboarding and training program * Mentorship from experienced Customer Assurance and Engineering professionals * Exposure to HP Additive Manufacturing technologies and systems * Progressive development path toward advanced technical escalation roles and product engineering positions ## Description HP's AM Customer Assurance organization delivers world - class service experiences to customers across our Additive Manufacturing portfolio., Escalation Support & Troubleshooting * Support the investigation and resolution of customer issues and product escalations * Assist in data collection, log analysis, and basic troubleshooting activities * Contribute to root cause analysis and corrective action tracking * Help document findings and resolution steps Cross - Functional Collaboration * Collaborate with cross-functional teams (R&D, Quality, Services) to support issue resolution * Participate in technical discussions and learn structured problem-solving approaches * Assist in preparing summaries and input for internal reporting Continuous Improvement & Learning * Identify recurring issues with support from senior engineers * Contribute to improvement initiatives related to documentation, system limitations, training , and support processes * Learn and apply structured methodologies for problem-solving and continuous improvement Product Engineering Exposure * Support analysis of product behavior, contributing structured feedback to improve the product based on field issues * Participate in defect analysis and validation activities, including reproduction of issues in lab environments * Assist in translating customer issues into technical problem statements for engineering teams * Contribute to engineering discussions by sharing insights derived from field issues Knowledge & Capability Building * Create and maintain technical documentation under supervision * Participate in structured onboarding, training programs, and technical learning tracks * Develop foundational skills in troubleshooting, system analysis, and engineering methodologies * Gradually build capability to handle complex technical issues independently Scope & Interfaces * Work within global teams (EMEA, AMS, APJ) with exposure to multiple functions * Support Customer Assurance and Services Engineering teams * Focus on learning structured support processes rather than managing complex escalations ## Related Videos - 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