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# Onsite Technician 1st / 2nd Level Support

- **Company:** Everience
- **Location:** Brussel, Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Collaborative Software, Issue Tracking Systems, Local Area Networks, Microsoft Office, User Environment Management, Information Technology
- **Published:** May 24, 2026
- **Apply:** https://www.careerjet.be/jobad/be68e96c0a4e9d0053997edc2de79e5fd3

## About the Role

* Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
 * Monitoring and reporting of the production environment (dashboards, KPIs).
 * Monitoring and improvement of procedures and documentation.
 * Basic knowledge of Apple environment (iPhone).
 * Incident and request processing (ITIL - ticket tracking).
 * IT Support experience in a large enterprise environment.

Essential experience/skills

 * At least 3 years of onsite support and customer care is required.
 * Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
 * Motivation and real desire to improve and learn.
 * Organized, able to work independently, pragmatic, and hands-on approach.
 * Spoken languages: English (fluent), Dutch (fluent), French is a plus
 * Strong oral and writing skills adapted to a professional environment.

## Description

* Assist the client with first and second level support on workstations, mobility devices
 * Assist with infrastructures (installations, replacement, change, relocation, removal)
 * Provide support for computer systems in case of hardware and software incidents
 * Provide support for mobile devices (iPad, iPhone,) in case of software incidents
 * Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
 * Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
 * Always demonstrate excellent customer service


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