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# 1st-Level-Supporter

- **Company:** Robert Half
- **Location:** Düsseldorf, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems
- **Published:** May 24, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=19d92438ee755823

## About the Role

* Abgeschlossene IT-Ausbildung, z. B. Fachinformatiker Systemintegration (w/m/d) oder kaufmännische Ausbildung
 * Erste Erfahrung im IT-Support, Helpdesk oder 1st-Level-Support
 * Gute Kenntnisse in Windows 10 oder 11 und Microsoft 365
 * Erfahrung mit Ticketsystemen
 * Serviceorientierung und Kommunikationsstärke
 * Gute Deutschkenntnisse in Wort und Schrift
 * Teamfähigkeit und eigenständige Arbeitsweise

## Description

* Annahme, Analyse und Bearbeitung von Supportanfragen im 1st-Level-Support
 * Unterstützung der Anwender bei Hard- und Softwareproblemen
 * Unterstützung bei Rollouts und Implementierungen
 * Pflege und Dokumentation von Tickets
 * Betreuung von Benutzerkonten und Überwachung von Berechtigungen


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