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# Service Desk Administrator

- **Company:** Attega Group Ltd
- **Location:** Dartford, UK
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** June 1, 2026
- **Apply:** https://www.constructionjobboard.co.uk/job/3668001/service-desk-administrator/

## About the Role

This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations., * Have previous experience in a Service Desk, Helpdesk, or Coordinator position

 * Be comfortable working in a fast-paced, high-pressure environment
 * Have strong organisational skills with excellent attention to detail
 * Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
 * Possess strong written and verbal communication skills
 * Have a professional and friendly telephone manner
 * Be proactive, adaptable, and customer-focused
 * Be able to work both independently and as part of a team

## Description

As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.

Your responsibilities will include:

 * Acting as the first point of contact for client enquiries via phone and email
 * Scheduling and prioritising work for engineers, including managing callouts and rotas
 * Providing updates to clients via CRM systems, portals, email, and phone
 * Processing engineer and subcontractor paperwork and maintaining KPI trackers
 * Raising purchase orders and processing invoices
 * Producing quotations following engineering visits
 * Running reports, analysing data, and supporting management with insights
 * Preparing and presenting monthly reports
 * Investigating and resolving customer issues efficiently


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