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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Analyst - **Company:** Transport for London - **Location:** UK - **Salary:** £38,000.0 - £42,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Computer-Aided Design, Application Lifecycle Management, Microsoft Outlook, Cyber Security, Desktop Virtualization, IBM Service Management Framework, Identity and Access Management, Mobile Application Software, Citrix Systems, Remote Access Technology, SAP (Applications), User Environment Management, Office365, Adobe, Information Technology - **Published:** May 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=eac351036cbf28a2 ## About the Role Do you have experience in Microsoft Outlook?, All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role., * You have proven experience of working within a team of highly skilled business and IT professionals, delivering first class IT service in a complex, multi-site, service organisation. * Proven ability to manage the interactions between suppliers, internal teams and customers. * Ability to work independently or collaboratively, sustaining effective working relationships with diverse colleagues. * Experience of working with business stakeholders to enable business outcomes through successful delivery of technology services and their timely incident resolution. * You will possess excellent verbal and written communication skills. * You are accredited/possess detailed knowledge of ITIL Service Management Framework, particularly when applied within a complex safety-critical, multi-site and operationally focused business environment. * You have extensive knowledge of the technology industry, particularly the development, provision and implementation of End User Computing an Enterprise environment. * You have strong analytical and problem-solving skills. * You are aware of relevant national and international legislation relating to Government/Public Sector IT e.g. GDPR, and Freedom of Information Act. * You have substantial experience in delivering first, second and some third line support across a range of End User Computing technologies. Technical skills and experience, including but not limited to: * + Identity and Access Management, Desktop and Mobile applications, Application Management; key applications: o O365 Suite including MS Outlook and MS Teams, Adobe, SAP, Dragon, CAD. + Unified Communications, Fixed Telephony Services (TDM and IP), Mobile Device (including MDM). + Remote Access & Privileged Account Access. + Proven experience of managing and supporting Virtual Desktop Infrastructure Devices (VDIs). + Citrix Workspace. + Print - Supporting Push and Pull. ## Description Working within the End User Computing as an Infrastructure Analyst, you will be accountable for meeting the team's overall objectives across many technologies, platforms, tools, services, applications and End User Computing devices, supporting multiple workstreams across BAU and Projects, providing a first-class service to our customers and end users. You will require excellent analytical and interpersonal skills, supporting our end users both remotely and face to face, across a range of complex incidents, as well as tenacity to see a job through to a successful conclusion, keeping the customer at the heart of your actions. About the role The Infrastructure Analyst is accountable for supporting TfL Applications and End User Computing devices. Your role will include: * Coordinating with other areas within Technology and Data (T&D), both technical and service orientated to facilitate service delivery within committed timelines. * Working with third party suppliers that have been selected to deliver elements of the infrastructure components that integrate into the TfL technology stack. * Working closely with and under the direction of the EUC Infrastructure Managers to support, manage and maintain TfL's IT infrastructure. * Ensuring an excellent standard of response to and resolving incidents raised by staff pan-TfL in a timely and professional manner, using our internal ITSM system. * To assist colleagues in the wider EUC team in dealing with peaks in workload in the IT service/support area where necessary and be accountable for supporting the delivery of technical services that meet performance objectives using approved processes and tools. * Deliver activities to be fully compliant with all TfL processes, adhering to Cybersecurity practices. * To contribute to the design and plan of technical changes * Supporting testing and delivery of infrastructure technologies, as required. * Identifying and delivering potential areas of improvement to technology or process. * Write and edit work instructions and Knowledge Based Articles for tasks in technical areas, ensuring all work is completed to these standards. * Act as the technical representative to the wider community and keep stakeholders engaged and updated. * Actively contribute to effective communication within the team and with others across the Business. * You will support departmental goals and objectives, motivating and leading others towards achievement. * You will actively learn and develop to stay up to date with current technologies, to meet the changing needs of the job, team, and organisation by participating in appraisal and appropriate learning activities. ## Related Videos - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)